rickman wrote on 9/27/2017 5:21 PM:
Lee wrote on 9/27/2017 2:32 PM:
On 9/27/17, rickman <[email protected]> wrote:
Daniel wrote on 9/27/2017 4:21 AM:
<.. snip problem description ..>
As advised by others here, I contacted ABC Help over the week-end and
they
e-mailed back today .....
Quote
Hi Daniel,
Thanks for reaching out.
Would you please carry out the following steps to resolve this issue:
1. reinstall the Flash Player plugin on your computer and check that
you
have the plugin still enabled on your web browser.
2. switch off your internet modem / router for 30 seconds then switch
everything on again.
3. delete your web browser cache (found within the preferences section
in
the web browser's menu) and then reopen iview.
End Quote
Well, I guess that gives me something to do tomorrow!! ;-(
I find it amusing when they tell you to switch off a device for x seconds or
y minutes. The only way you need to have power off for more than a moment
is if the device is not designed properly. Are there really that many
devices that aren't designed to properly reset on power down?
The other possibility is they want to give the ISP network plenty
enough time to realize the customer router is down & clear out
whatever state they're holding about the CPE
When the router comes up it is blind and dumb. That is easy for the router
to recognize. They don't need extra time outs to realize what happened.
Sorry, I didn't make myself clear. It is easy for the network router to
recognize that your modem and router have reset and are powering back up.
That process takes one or two minutes anyway. Adding 30 seconds to it is of
no value.
--
Rick C
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