On 9/27/17, rickman <[email protected]> wrote: > Lee wrote on 9/27/2017 2:32 PM: >> On 9/27/17, rickman <[email protected]> wrote: >>> Daniel wrote on 9/27/2017 4:21 AM: >> <.. snip problem description ..> >>>> As advised by others here, I contacted ABC Help over the week-end and >>>> they >>>> e-mailed back today ..... >>>> >>>> Quote >>>> Hi Daniel, >>>> >>>> Thanks for reaching out. >>>> >>>> Would you please carry out the following steps to resolve this issue: >>>> >>>> 1. reinstall the Flash Player plugin on your computer and check that >>>> you >>>> have the plugin still enabled on your web browser. >>>> 2. switch off your internet modem / router for 30 seconds then >>>> switch >>>> everything on again. >>>> 3. delete your web browser cache (found within the preferences >>>> section >>>> in >>>> the web browser's menu) and then reopen iview. >>>> End Quote >>>> >>>> Well, I guess that gives me something to do tomorrow!! ;-( >>> >>> I find it amusing when they tell you to switch off a device for x seconds >>> or >>> y minutes. The only way you need to have power off for more than a >>> moment >>> is if the device is not designed properly. Are there really that many >>> devices that aren't designed to properly reset on power down? >> >> The other possibility is they want to give the ISP network plenty >> enough time to realize the customer router is down & clear out >> whatever state they're holding about the CPE > > When the router comes up it is blind and dumb. That is easy for the router > to recognize. They don't need extra time outs to realize what happened.
But chances are really good that the internet service provider router isn't going to know the customer router is down, so you want to allow enough time for everything to settle back down to a quiet state before the customer turns their router back on. Regards, Lee _______________________________________________ support-seamonkey mailing list [email protected] https://lists.mozilla.org/listinfo/support-seamonkey
