On 9/27/17, rickman <[email protected]> wrote: > rickman wrote on 9/27/2017 5:21 PM: >> Lee wrote on 9/27/2017 2:32 PM: >>> On 9/27/17, rickman <[email protected]> wrote: >>>> Daniel wrote on 9/27/2017 4:21 AM: >>> <.. snip problem description ..> >>>>> As advised by others here, I contacted ABC Help over the week-end and >>>>> they >>>>> e-mailed back today ..... >>>>> >>>>> Quote >>>>> Hi Daniel, >>>>> >>>>> Thanks for reaching out. >>>>> >>>>> Would you please carry out the following steps to resolve this issue: >>>>> >>>>> 1. reinstall the Flash Player plugin on your computer and check >>>>> that >>>>> you >>>>> have the plugin still enabled on your web browser. >>>>> 2. switch off your internet modem / router for 30 seconds then >>>>> switch >>>>> everything on again. >>>>> 3. delete your web browser cache (found within the preferences >>>>> section >>>>> in >>>>> the web browser's menu) and then reopen iview. >>>>> End Quote >>>>> >>>>> Well, I guess that gives me something to do tomorrow!! ;-( >>>> >>>> I find it amusing when they tell you to switch off a device for x >>>> seconds or >>>> y minutes. The only way you need to have power off for more than a >>>> moment >>>> is if the device is not designed properly. Are there really that many >>>> devices that aren't designed to properly reset on power down? >>> >>> The other possibility is they want to give the ISP network plenty >>> enough time to realize the customer router is down & clear out >>> whatever state they're holding about the CPE >> >> When the router comes up it is blind and dumb. That is easy for the >> router >> to recognize. They don't need extra time outs to realize what happened. > > Sorry, I didn't make myself clear. It is easy for the network router to > recognize that your modem and router have reset and are powering back up. > That process takes one or two minutes anyway. Adding 30 seconds to it is of > no value.
The other thing is that some users have a real hard time following instructions. Sometimes a soft reboot (eg - windows ctrl-alt-del) doesn't fix whatever but power-cycling the box does. So telling users to turn it off, do a slow count to 10 & turn it back on almost always gets the user to actually power-cycle the box instead of just rebooting it. Lee _______________________________________________ support-seamonkey mailing list [email protected] https://lists.mozilla.org/listinfo/support-seamonkey
