I know that this has been discussed before, but I have some questions that I hope are new. It is important for our organization to have two salutations, one formal, and one informal. Ignoring all previous warnings, and trying to be clever, I decided to use the SALUTATION 1 box in the data entry screen as the informal and the SALUTATION 2 box as a the formal. Then when I created a solicitation letter I merged in SALUTATION 1 in the greeting and got exactly the letter I wanted.
My problem came when people responded to our letter and I started to send out thank-you letters. The thank-you letter layout did not give me the option of merging the SALUTATION 1 field. So then I tried to define a field in the layout mode (edit: define field) that was identical to the one in defined field list for the solicitation letter layout. Now when I print a thank-you letter it merges in a blank space, and not what appears in the SALUTATION 1 field. Does anyone have any suggestions?
Thanks,
Daniel Kos
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