Both kids software, old AOL and various audio programs all sound like
probable culprits for having installed bad versions of critical pieces. 4
years without a reinstall of windows is way above average. You may be able
to get away with just a reinstall of windows on top of what is there. That
should not damage the running of any of the currently installed programs. I
would try that first. It depends on what kind of a computer you have and if
you have a windows install CD. Some brands, Compaq and IBM at least in my
experience, only provide a CD that puts the system back to factory ship
state, i.e. wipes out everything you have. Don't go there!
For some brands there is a copy of the install CD on your hard disk - no
standard place, just look around, might be called win98 or win98cd as part
of its path name. Either a new install CD or an update install CD will work.
In all three of these cases find the setup.exe and read all the dialog
questions carefully as some options will lose everything on you disk. A
backup of anything important is advised.
> -----Original Message-----
> From: amanda strombom [mailto:[EMAIL PROTECTED]]
> Sent: Tuesday, September 25, 2001 3:46 PM
> To: TechRocks Support
> Subject: [support] RE: I can't get started
>
>
> To start ebase, all I do is double click on the ebase icon created after I
> ran the install. It starts to open, and then crashes.
>
> As to other software installed, I am doing this on my home computer, which
> has all kinds of kids software installed, though none is running
> at the time
> of the crash. I also have old versions of AOL, real.com, realjukebox etc,
> Microsoft office, Quickbooks, outlook express. I have probably
> uninstalled
> all sorts of other things in the past too - the PC is nearly 4 yrs old, so
> if that could have caused the problem, it doesn't sound like there's much
> hope for identifying it.
>
> I do have plenty of hard disk and memory still available I think.
> Unfortuately I don't have any tech support readily available.
>
> Amanda
>
> ----- Original Message -----
> From: "Walt Daniels" <[EMAIL PROTECTED]>
> To: "TechRocks Support" <[EMAIL PROTECTED]>
> Sent: Tuesday, September 25, 2001 12:24 PM
> Subject: [support] RE: I can't get started
>
>
> > The trial version of FileMaker would not help. It has too many
> restrictions.
> >
> > It sounds like your system code is damaged in some obcure way or you are
> > doing something you have not told us about.
> >
> > The printer drivers issue applies to exactly one HP printer (not yours)
> and
> > then only if you try to print.
> >
> > What other programs are on your system and more importantly what others
> have
> > been installed and removed. Significant add/remove activity
> almost always
> > eventually results in a damaged system.
> >
> > > -----Original Message-----
> > > From: Bruce Kitchell [mailto:[EMAIL PROTECTED]]
> > > Sent: Tuesday, September 25, 2001 3:02 PM
> > > To: TechRocks Support
> > > Subject: [support] RE: I can't get started
> > >
> > >
> > > Amanda
> > > What exactly do you do when you try to start ebase?
> > > Bruce
> > >
> > >
> > >
> > > At 01:25 PM 9/25/2001 -0500, you wrote:
> > > >Well, I've tried rebooting, redownloading etc. I've even tried
> > > >downloading the latest printer driver for my HP Officejet,
> since there
> > > >seemed to be some problems listed related to printer
> drivers. But all
> to
> > > >no avail. I guess it must be something to do with my
> specific set-up,
> > > >since no-one else seems to have this problem. But I think
> my set-up is
> > > >pretty standard - Windows 98, standalone PC but with a cable modem to
> > > >@home.
> > > >
> > > >Do you think downloading Filemaker (a demo version) might help? I'd
> > > >really love to try out this software, but if I can't get it to work,
> I'll
> > > >have to give up.
> > > >
> > > >When is the beta version 2 available? The website says September.
> Could
> > > >this fix my problem of crashing as soon as I try to run the
> application?
> > > >
> > > >Thanks
> > > >Amanda
> > > >
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