Bernie, I'm really glad to hear of your success. You might try looking
in your temp folder for the installation file. That has worked for me
from time to time. That is something that most of us, including me some
times forget to check when looking for such files.
Good luck,
Larry
On 10/18/2017 11:05 AM, Bernie Perella via Talk wrote:
Hi Larry, Actually, I had been running WE for office and each of the
download files I still have were for We for office. I am not sure how
to get the WE for office complete install. However, thanks to those on
this list, I diduse the We control panel and asked to check for
updates. Sure enough I got the message that WE 9.5.4 was available and
so I have just installed it. Strange thing, though, I can't find the
download in my downloads folder. Anyone on this list have an idea where
the download file might be hiding.
On 10/17/2017 10:09 PM, Larry Higgins via Talk wrote:
Bernie, Have you considered downloading the WE for Office program, and
just starting over, more or less? That might give you a new lease on
life, as it pertains to Window-Eyes anyway.
Just a thought,
Larry
On 10/17/2017 8:54 PM, Rod Hutton via Talk wrote:
Hi Bernie,
Some time back, even those of us who had a full install of 9.5.4 had
to upgrae to a new version with the same number due to the fact that
the software certificate had expired.
I assume that your version of 9.2 would have the same certificate and
so this would explain the error message.
At this point, your best solution is to move to NVDA, just as I have
when Window-Eyes doesn't work for me.
Best,
Rod
-----Original Message-----
From: Talk
[mailto:talk-bounces+rod_hutton=hotmail....@lists.window-eyes.com] On
Behalf Of Bernie Perella via Talk
Sent: October 17, 2017 4:33 PM
To: talk@lists.window-eyes.com
Cc: Bernie Perella <bernie.pere...@outlook.com>
Subject: help and info
Hi, I have a Toshiba Satellite 2 in 1 laptop running the latest version
of Windows and WE 9.5.4. Sometime ago, my system began to be more
unstable and I was having a number of issues with WE. After researching
the issue, I concluded that my computer had a virus or a piece of
malfunctioning hardware. After exhausting as many possible solutions
that I knew, I finally did a Windows reset during which many apps,
including WE were uninstalled. After the reset, I tried using the
downloaded file for WE 9.2 but when I tried to eecute it, I got an error
indicating that the certificate was blocked by an administrator. I have
an admin account on my system so I am not sure who the administrator
would be. In the meantime, I used Narrator only to discover that things
hadn't improved very much. I contacted the MS disabilities desk and
after much discussion, they advised that I do a windows repair. they
helped me through the process. Before doing it, the MS rep attempted to
install the We 9.2 and even though the same error occurred, WE 9.2 did
install. After the repair, when WE 9.2 starts, I get a hooking error
and the error window isn't easy to close. I remember that this hooking
error issue was discussed but since I haven't yet restored my back
emails, I am asking for help with it and with the certificate problem.
Like many on here, I realize that the other company isn't helping very
much so thought I would tap the knowledge base on this list. Thanks in
advance. BP
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