Hi Rod, I have no problem moving around the WE control panel but under the apps menu, I find no diagnostics item. Not sure what is going on.
On 7/15/2019 2:49 PM, Rod Hutton via Talk wrote: > Hi Bernie, > > If you are in the We control panel, you should be able to press Alt in order > to open a friendly menu which you can then simply press the arrow keys to > move around in. > Apps is definitely one of the menus. > Also, another way to do it is that when you have simply opened the WE control > panel, Pressing Alt-A will open the Apps menu. > You can then simply press down arrow several times to find the Diagnostics > menu. > > Good luck, > > Rod > > Sent from Outlook for Windows > > -----Original Message----- > From: Talk <[email protected]> On > Behalf Of Bernie Perella via Talk > Sent: July 15, 2019 2:34 PM > To: Rod Hutton via Talk <[email protected]> > Cc: Bernie Perella <[email protected]> > Subject: Re: Window eyes issue > > Hi Rod, thank you for your help so far. I tried going to the WE cotrol > panel but there is no diagnostics item under the apps menu. What do you > think? I have show advanced options checked under the help menu. Bernie > > On 7/15/2019 11:15 AM, Rod Hutton via Talk wrote: >> Hi Bernie, >> >> In the Window-Eyes control panel, in the Apps menu, you should find an >> option called Diagnostics, which is a pull-down menu. >> In that pull-down, there's an option called Microsoft Office. >> In that menu, there are a number of options which may help diagnose and >> repair the licence for your Office suite. >> You must have a good licence in order for Office to run out of demo mode. >> See if this helps. >> >> Good luck, >> >> Rod >> >> Sent from Outlook for Windows >> >> -----Original Message----- >> From: Talk <[email protected]> >> On Behalf Of Bernie Perella via Talk >> Sent: July 15, 2019 10:37 AM >> To: Rod Hutton via Talk <[email protected]> >> Cc: Bernie Perella <[email protected]> >> Subject: Re: Window eyes issue >> >> Hi, As I mentioned, I have a copy of Window-eyes for office 9.5.1.0. >> However, trying to run that file gives the message that the >> certificate has been revoked. I checked the certificate and found >> that indeed it has expired. then I found another installation file >> for WE 9.2.0. I did run that file after checking that its certificate >> had also expired but it did run and I got WE 9.2 installed. Then used >> my we 9.5.4 upgrade file to get WE 9.5.4 installed. However, I am >> still having the issue that WE runs only in demo mode. Still looking >> for any suggestions for how to get WE into normal operation. Thnks >> again to those who have responded. Bernie >> >> On 7/15/2019 9:11 AM, Rod Hutton via Talk wrote: >>> Hi Loy and Bernie, >>> >>> Okay, silly me. I wasn't paying close attention, and so I overlooked the >>> fact that we're talking about a Window-Eyes for Office installation >>> problem, not retail. >>> In that event, perhaps someone has a full installation file for Window-Eyes >>> for Office 9.5.4. >>> >>> Good luck, >>> >>> Rod >>> >>> Sent from Outlook for Windows >>> >>> -----Original Message----- >>> From: Talk >>> <[email protected]> >>> On Behalf Of Loy Green via Talk >>> Sent: July 15, 2019 8:47 AM >>> To: Window-Eyes Discussion List <[email protected]> >>> Cc: Loy Green <[email protected]> >>> Subject: Re: Window eyes issue >>> >>> On the retail version doing an emerengcy uninstall and reinstall would fix >>> a lot of problems, not sure if it would be the same with a WE for office >>> version. >>> >>> _______________________________________________ >>> Any views or opinions presented in this email are solely those of the >>> author and do not necessarily represent those of Ai Squared. >>> >>> For membership options, visit >>> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/rod_hutton%40hotmail.com. >>> For subscription options, visit >>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >>> List archives can be found at >>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >>> _______________________________________________ >>> Any views or opinions presented in this email are solely those of the >>> author and do not necessarily represent those of Ai Squared. >>> >>> For membership options, visit >>> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/bernie.perella%40outlook.com. >>> For subscription options, visit >>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >>> List archives can be found at >>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >> _______________________________________________ >> Any views or opinions presented in this email are solely those of the author >> and do not necessarily represent those of Ai Squared. >> >> For membership options, visit >> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/rod_hutton%40hotmail.com. >> For subscription options, visit >> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >> List archives can be found at >> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >> _______________________________________________ >> Any views or opinions presented in this email are solely those of the author >> and do not necessarily represent those of Ai Squared. >> >> For membership options, visit >> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/bernie.perella%40outlook.com. >> For subscription options, visit >> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >> List archives can be found at >> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > _______________________________________________ > Any views or opinions presented in this email are solely those of the author > and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/rod_hutton%40hotmail.com. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > _______________________________________________ > Any views or opinions presented in this email are solely those of the author > and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/bernie.perella%40outlook.com. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. 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