Diagnostics does not always appear under apps. I have forgotten why. I just
checked my installation of retail version and it is not there either.
----- Original Message -----
From: "Bernie Perella via Talk" <[email protected]>
To: "Rod Hutton via Talk" <[email protected]>
Cc: "Bernie Perella" <[email protected]>
Sent: Monday, July 15, 2019 3:07 PM
Subject: Re: Window eyes issue
Hi Rod, I have no problem moving around the WE control panel but under
the apps menu, I find no diagnostics item. Not sure what is going on.
On 7/15/2019 2:49 PM, Rod Hutton via Talk wrote:
Hi Bernie,
If you are in the We control panel, you should be able to press Alt in
order to open a friendly menu which you can then simply press the arrow
keys to move around in.
Apps is definitely one of the menus.
Also, another way to do it is that when you have simply opened the WE
control panel, Pressing Alt-A will open the Apps menu.
You can then simply press down arrow several times to find the
Diagnostics menu.
Good luck,
Rod
Sent from Outlook for Windows
-----Original Message-----
From: Talk <[email protected]> On
Behalf Of Bernie Perella via Talk
Sent: July 15, 2019 2:34 PM
To: Rod Hutton via Talk <[email protected]>
Cc: Bernie Perella <[email protected]>
Subject: Re: Window eyes issue
Hi Rod, thank you for your help so far. I tried going to the WE cotrol
panel but there is no diagnostics item under the apps menu. What do you
think? I have show advanced options checked under the help menu. Bernie
On 7/15/2019 11:15 AM, Rod Hutton via Talk wrote:
Hi Bernie,
In the Window-Eyes control panel, in the Apps menu, you should find an
option called Diagnostics, which is a pull-down menu.
In that pull-down, there's an option called Microsoft Office.
In that menu, there are a number of options which may help diagnose and
repair the licence for your Office suite.
You must have a good licence in order for Office to run out of demo
mode.
See if this helps.
Good luck,
Rod
Sent from Outlook for Windows
-----Original Message-----
From: Talk <[email protected]>
On Behalf Of Bernie Perella via Talk
Sent: July 15, 2019 10:37 AM
To: Rod Hutton via Talk <[email protected]>
Cc: Bernie Perella <[email protected]>
Subject: Re: Window eyes issue
Hi, As I mentioned, I have a copy of Window-eyes for office 9.5.1.0.
However, trying to run that file gives the message that the
certificate has been revoked. I checked the certificate and found
that indeed it has expired. then I found another installation file
for WE 9.2.0. I did run that file after checking that its certificate
had also expired but it did run and I got WE 9.2 installed. Then used
my we 9.5.4 upgrade file to get WE 9.5.4 installed. However, I am
still having the issue that WE runs only in demo mode. Still looking
for any suggestions for how to get WE into normal operation. Thnks
again to those who have responded. Bernie
On 7/15/2019 9:11 AM, Rod Hutton via Talk wrote:
Hi Loy and Bernie,
Okay, silly me. I wasn't paying close attention, and so I overlooked
the fact that we're talking about a Window-Eyes for Office installation
problem, not retail.
In that event, perhaps someone has a full installation file for
Window-Eyes for Office 9.5.4.
Good luck,
Rod
Sent from Outlook for Windows
-----Original Message-----
From: Talk
<[email protected]>
On Behalf Of Loy Green via Talk
Sent: July 15, 2019 8:47 AM
To: Window-Eyes Discussion List <[email protected]>
Cc: Loy Green <[email protected]>
Subject: Re: Window eyes issue
On the retail version doing an emerengcy uninstall and reinstall would
fix a lot of problems, not sure if it would be the same with a WE for
office version.
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