On Jun 17, 2010, at 8:27 PM, Anthony wrote:

> On Thu, Jun 17, 2010 at 9:50 PM, SteveC <[email protected]> wrote:
> 
> On Jun 17, 2010, at 7:45 PM, Anthony wrote:
> 
> > OTRS?
> 
> huh?
> 
> Does anyone think it would be a good idea to set up OTRS for OSM?
> 
> If your question was what OTRS is, http://lmgtfy.com/?q=otrs
> 
> It's the system that Wikimedia uses for this sort of thing (providing prompt 
> responses to feedback issues utilizing a team of volunteers), and in my 
> experience they generally provide very quick responses.
> 
> On Thu, Jun 17, 2010 at 9:55 PM, Ian Dees <[email protected]> wrote:
> Do we really have the mapping capacity (in person-hours and server hardware) 
> to handle 300M people a day providing feedback?
> 
> No, but there's no way 300 million people a day are going to provide 
> feedback.  Additionally, I'd expect the company sending all that feedback at 
> us to provide some manpower, at least temporarily, to at least sort through 
> the feedback and issue responses to the simple ones.

But the problem is all that manpower and resources would be seen as a 
'takeover'. Perhaps rightly.

> On Thu, Jun 17, 2010 at 9:58 PM, SteveC <[email protected]> wrote:
> lets say you were a very large firm and you wanted to scale OSM to that 
> level, how would you do it?
> 
> Gradually. 

Yeah that's Fredericks point: we're already growing. I say: grow faster!

Steve

stevecoast.com


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