On Thu, Jun 17, 2010 at 9:31 PM, SteveC <[email protected]> wrote: > I think we can do better > > http://customer.otrs.org/otrs/customer.pl > > is a horrible interface. I'd like something that works like uservoice.combut > is integrated in to the rails port (because tom says so). I actually > think we should go with uservoice.com, it's all set up and would take 5 > minutes to integrate, and then move to something self-hosted later. I don't > think it would actually be super hard to write either. I even started doing > it but got pissed off at all the negativity on this list... I must be > getting old. >
I think the negativity towards uservoice is that it is A) to use your words: "a horrible interface" and B) more specifically, it is not meant for map data in any way. I won't know what the user was looking at, what zoom level they were at, if they clicked on a particular location for the problem, etc. Additionally, it doesn't give us a good interface to work as a community to fix the problems. We could do all these things in the railsport and it would probably be a good start. > > I outlined previously that you can do map and software bugs / features in > one interface etc etc etc and uservoice isn't perfect blah blah blah. But I > don't like the best being the enemy of the good. > > I think openstreetbugs is a good first step but I'd want to do better. > What do you mean by "do better"? Are there specific things other than "be like uservoice"?
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