On Fri, Jun 18, 2010 at 12:54 AM, SteveC <st...@asklater.com> wrote: > OTRS is a horrible system, whereas uservoice is easypeasy. >
>From whose perspective? Send an email, wait 3 minutes and 42 seconds, receive a response that your issue has been resolved and thanking you for your report. That's my last experience with Wikipedia's feedback system, which uses OTRS. Doesn't get any more easypeasy than that. Certainly better than go to http://osm.uservoice.com/ , click on "sign up", click on "signup", pick a username, pick a password, type a query, hit search, hit "create new idea", hit "suggest it", and maybe receive a response one day (I guess I should confirm my email?). Who's going through the list of suggestions and sending responses to the people who made them? > As I said on IRC just now - I don't care about uservoice specifically, > there are lots of similar services around but the workflow is very nice. > http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems
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