On Thu, Jun 17, 2010 at 11:46 PM, SteveC <st...@asklater.com> wrote: > that's a matter of opinion, any reasonable person I've ever met would > prefer uservoice to trac or otrs or whatever. >
For what? From a glance at the two, OTRS and uservoice don't even seem to be in the same category. The two pieces of software seem to provide solutions for much different problems. Uservoice looks like it would be good for the big picture issues that affect lots of people. But after reading http://opengeodata.org/the-importance-of-timing-to-feedback I thought of OTRS, and I don't really see how Uservoice is in any way applicable. But maybe it's because I'm just not familiar enough with Uservoice. If Uservoice is the answer, how hard would it be to set up an email to Uservoice gateway? I'm sure I'm not alone in that I don't want to mess with signing up with Uservoice (or trac, for that matter) just to send feedback and get a response (especially given that Uservoice is not being hosted by OSM). You've commented about the interface of OTRS, but the fact of the matter is that the people submitting the feedback just don't see that interface. The interface is email, though it wouldn't be difficult to make a quick web form which can send the email (along with information like "what zoom level they were at, if they clicked on a particular location for the problem, etc."). Anyway, if your point in this thread is just defending yourself against what you see as an attack from Frederick, feel free to ignore this. But if you'd like some ideas on how to create a system to allow OSM users to easily "get feedback quickly from a real human being", I think you ought to look beyond Uservoice. I mean, even osm-talk works better than Uservoice in those terms, even if you do have to put up with an admonishment about not using trac (see http://permalink.gmane.org/gmane.comp.gis.openstreetmap/50322). But subscribing to osm-talk is another hurdle I don't think you want people to have to jump through to just ask a question or make a suggestion.
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