Hi all,
Steve Lamb wrote:
> I certainly do. In my 3 years of tech support at a small ISP I rarely had
> a customer complain about me, I was considered the best tech on staff, got the
> customer's problems resolved the fastest, was often sent out to customer's
> homes and offices to fix problems they had incurred upon themselves. Only
> once did a customer ever hear me blow up and that was because of a improperly
> programmed mute button on a phone. 3 years, a couple hundred calls a day.
> What I have described and what you have described, however, are two
> different things. That is work, this is not.
Exactly, but this is where we differ. I don't feel obligated to post
here because I'm not paid to do this and I'm not a moderator, but I do
feel obligated to be polite whenever I do choose to post here. If you
choose to make the effort to be polite only when working then ..... I
don't know what to say.
I'm sure that you're high ratings had a lot to do with your behavior.
This scores major points for me professionally. This is why MS became
successful enough to wield monopoly power, i.e., nice advertising and
making their customers feel good, giving them what they want instead
of telling them what they need. I know that this is not a good thing
but I'm just illustrating the importance of human interaction and that
you can't simply sweep it's importance into third space with words to
the effect that subscribers had better grow a thick skin to deal with
your abrasive style or get out of the way.
--
Regards,
-=Ali=-
>>> Food is an important part of a balanced diet. <<<
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