Hello Maurice,

On Tuesday, December 23, 2003, 9:35:46 PM, you wrote:

> Business e-mail is, in my opinion, not a trivial tool. Just like
> business correspondence is not a trivial tool in doing business. I've
> heard of secretaries who are required to follow a course in official
> Dutch correspondence which is an evening course of several hours per
> week for a duration of 39 weeks.

> So, can someone explain why it is that a company pays money to have a
> secretary learn correspondence, but expects that same secretary to be
> able to properly use e-mail without any instruction or guidance? Or is
> it just that nobody cares.

I can not explain it and I'm wondering my self. Seems that e-mail
and sometimes using company databases are seen as Software that
every body know's and that "The firm" should not waste money on
training or even a manual when starting with. In my case it was
Lotus Notes. Just sending and receiving is not a big deal. But if
you would like to know more about all it features and go deeper
into how you can setup things (for a user), they mumble something
about, "there should be a 10 minute guide book somewhere around
here".

In some companies it's not just the e-mail program that is handed
to you this way, in some cases it's the ERP software ;-) with
some minor comments on what buttons you should push.

-- 
Cheers,
 Edgar

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