-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello Edgar,
On Tue, 23 Dec 2003 09:51:04 +0100 your time, you said: E> Although the help here in this group is great, It should not need E> to exist. Hmmm, well I think that is a romantic notion myself. So these types of support systems [this list and others] exist because of the lack of good help files with software? I really don't think so :-/ Just take a look around the Net @ other support forums/lists and ponder a while on some of the dumb-arsed questions that people ask! You could construct the best help file system on the planet and release it with your software and people will still defeat it by not 'reading the bleeping manual' and not being able to understand the terminology used, etc. In actual fact, many of the questions asked on this list could easily be answered by reading the existing support files. E> There should be a good help system. Well yes, actually I would agree with this, and have made my feelings known about this subject in the past. Personally, I think RIT Labs are doing The Bat! a disservice by releasing their client with the current help system; although there is easily enough information in the current help file system to get most people up and running it still needs revamping and made more comprehensive. So IMHO The Bat! does _need__ a better designed and more up-to-date help system, I agree. But I can think of many excellent programs with the same shortcomings...not that that justifies it of course. However, I don't believe for a moment that a better help file system would make this list redundant. Not a chance of it! This list is invaluable, and will continue to be so even after/IF RIT get their act together and redo the manual. E> Companies do not have the time to read loads of mailing list to E> find out how the e-mail client works. Companies do not have to read "loads" of mailing lists to find out how The Bat! email client works. That is misleading. There is a help file with TB! and there is this list. Not exactly stretching resources now is it? :-/ I've shown many, many people how to use The Bat! in under 20 minutes. Some of those have been new to computers and some have been veterans. If someone in an company IT dept. really can't work out how to use TB! then they probably need to get some other less demanding job...maybe basket making or something. E> Being a bit more "mainstream" will at least help. No at all. Having better help files would help a little, but those without prior experience, the lazy, and those in need of more complex help will turn to a list like this one, as has always been the way. And yes, I can understand people's criticisms, and of course it is only right that criticisms should be made, but it irks me somewhat when remarks go beyond fair criticism and become unfair put-downs...that strikes me as being somewhat immature (not directed at you of course). I think if you dislike a product so intensely you should really be seeking out something else more suited to your needs. There are plenty of flavours of email client about, although they won't offer you the same excellent range of features that this client can. As I said, TB! has faults but people on this list usually attempt to work around them until the faults have been rectified. - -- Slán, Simon @ i~n+f~o+w~i+z~a+r~d+.~c+o~.+u~k ***************************************** PGP Key via Web: http://pgp.infowizard.co.uk/ PGP Key via Email: [EMAIL PROTECTED] Faffing about with TB! v1.62r on W2K SP4 #1830. Mar Qed I Sly Row Us ¶ -----BEGIN PGP SIGNATURE----- Comment: Protect your Privacy with PGP. Comment: KeyID: 0xDF8062C1 Comment: Fingerprint: 40DD 7908 9DF8 634F 1B98 8849 9266 C870 DF80 62C1 iQA/AwUBP+g1YZJmyHDfgGLBEQKjTACfXqVBqSY9Byh5Liv7GNPJvtqTkpEAnio0 zVfy+LBQ2fzgX9B9yEHOtCKk =gxJ8 -----END PGP SIGNATURE----- ________________________________________________ Current version is 2.02.3 CE | "Using TBUDL" information: http://www.silverstones.com/thebat/TBUDLInfo.html
