I think "raw deal" is probably overreaching. What happened was that a customer missed out on a *better* deal he could have gotten by waiting a few weeks. Adobe, in turn, missed out on an opportunity to put additional products on a user's desktop, along with their accompanying opportunities for longterm revenue from from future releases of those products.
Nothing in Adobe's pricing and sales policy in this matter is illegal, unethical or improper. It was just a potentially bad business decision for a company whose intent is to retain customer good will and persuade customers to purchase additional product. How bad is for the customer and Adobe to determine. Gene Kim-Eng ----- Original Message ----- From: "Mike Starr" <[EMAIL PROTECTED]> > Unfortunately, you never addressed the original message... the > original > messages was that the sender purchased FM (I believe it was a full > package, > not an upgrade) and then about six or seven weeks later, you folks > announced > TCS. He called your company to try to get some consideration to get > TCP for > the difference in price between the FM full package and TCS and got no > joy. > His perspective was that your company knew about the impending release > of > TCS when he bought his FM license and that he effectively got a raw > deal. ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
