At the point where they determine they're about to lose a customer (or customers) they can't afford to lose, of course.
Many companies, including Adobe, have different tiers of "bend over backwards" for different customers. There's world of difference between the awful support I've gotten from Adobe as a sole writer or manager of a small group vs. the kind of response I got when i was running a 25 person group. AutoDesk has a "major accounts" division. If you're a single-seat owner or a small company, you have to go to a reseller for support; corporate account, you get an 800 number that rings up someone at ADesk corporate HQ. Dell has entirely separate customer support departments for corporate vs. consumer sales. (For the record, there's no way in this universe that I would give the time of day to either ADesk or Dell except through a corporate account; Adobe I will still talk to, what I've said about them here notwithstanding). Gene Kim-Eng ----- Original Message ----- From: "Sue Heim" <[EMAIL PROTECTED]> > At one point does any company who is in business stop and draw the > line? > > If the original poster had a $50K site license, then yeah, I think > that > maybe Adobe might make some compensation available. But for a single > user? > Where should any business, who is IN BUSINESS TO MAKE MONEY, draw the > line? ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
