I do not believe I have posted since my original post. OK, lets see, "conveniently ignored, original poster wanted to whine, then wanted something free for nothing," Why don't you share how you really feel about this. My original post is quoted below, you all may be the judge. Rick
"I just got off the phone with Adobe and I don't feel good about the answer I received. I purchased FrameMaker 8 seven or eight weeks ago. I got it pretty quickly after it was released. I paid the full online price and I downloaded the file from Adobe. Well, I just called and asked what could Adobe do for me as I want to purchase the Tech Comm Suite. Their answer was NOTHING. Now we all know that Adobe KNEW when I bought FrameMaker 8 that the Tech Comm suite was coming out, why did they make me spend all my money. For almost the same price as I purchased the FrameMaker 8 license, I could have purchased the entire suite if I waited a few weeks. I do have one of the qualifying products to get the upgrade price for the Tech Comm Suite. I just think this is bad business. anyone else have this issue or on the other side of the coin, do you guys think I am unrealistic to be upset. Thank you all for your thoughts." Rick ** This e-mail message and any attachments are confidential and may be privileged. If you are not the intended recipient, please notify TEL/Epion Corporation immediately by replying to this message and destroy all copies of this message including all attachments. No confidentiality or privilege is waived or lost by any mistransmission. ** -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sue Heim Sent: Wednesday, November 14, 2007 12:59 PM To: Mike Starr Cc: [email protected] Subject: Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite. The original poster has conveniently ignored those of us who've said that Adobe's new product announcements are subject to various SEC regulations. My interpretation was the original poster wanted to whine and then wanted something free for nothing. Yes, Adobe knew there was a new product suite coming out. But they couldn't legally make the announcement until the product was shipping. If you want to talk about ethics (see another thread on STC), what they did was, in fact, ethical and legal. I'm pretty appalled at the Adobe bashing going on here. If you don't like the company, you can put your money where your mouth is, and stop purchasing their products. There are other options. ...sue On 11/14/07, Mike Starr <[EMAIL PROTECTED]> wrote: > > Michael... > > Unfortunately, you never addressed the original message... the > original messages was that the sender purchased FM (I believe it was a > full package, not an upgrade) and then about six or seven weeks later, > you folks announced TCS. He called your company to try to get some > consideration to get TCP for the difference in price between the FM > full package and TCS and got no joy. > His perspective was that your company knew about the impending release > of TCS when he bought his FM license and that he effectively got a raw deal. > > I no longer have the original message but perhaps someone else can > forward it to you. > > Mike > -- > Mike Starr WriteStarr Information Services > Technical Writer - Online Help Developer - Website developer > Graphic Designer - Desktop Publisher - MS Office Expert > Phone: (262) 694-1028 - Tollfree: (877) 892-1028 - Fax:(262) 697-6334 > Email: [EMAIL PROTECTED] - Web: http://www.writestarr.com > > ----- Original Message ----- > > From: "Michael Hu" <[EMAIL PROTECTED]> > >> I haven't read all the responses on this topic but this is what I > >> can tell you right now. If anyone owns ANY PREVIOUS VERSION of > >> RoboHelp, FrameMaker or Captivate you are eligible for a $999 > >> upgrade to the Suite (technically this is really a 'cross-grade'). > > > >> Just so you are clear on pricing this is what TCS pricing looks > >> like in comparison to other Adobe Suites. Please note that since > >> this is version 1 of TCS, a true "upgrade" isn't available right > >> now. > >> Sometimes > >> folks refer to an upgrade as an "up-sell" or "cross-grade." Also, > >> as Sue mentions below, since Adobe is a public company and we are > >> international we need to adherea lot of SEC rules. This also > >> applies to policies regarding pricing of upgrades and cross-grades. > > > ______________________________________________ > > Author Help files and create printed documentation with Doc-To-Help. > New release adds Team Authoring Support, enhanced Web-based help > technology and PDF output. Learn more at www.doctohelp.com/tcp. > > > Interactive 3D Documentation > Parts catalogs, animated instructions, and more. www.i3deverywhere.com > _______________________________________________ > > Technical Communication Professionals > > Post a message to the list: email [EMAIL PROTECTED] > > Subscribe, unsubscribe, archives, account options, list info: > http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com > Subscribe (email): send a blank message to > [EMAIL PROTECTED] Unsubscribe (email): send a blank > message to [EMAIL PROTECTED] > > Need help? Contact [EMAIL PROTECTED] > > Get the TCP whole experience! http://www.techcommpros.com > ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
