Michael Hu posted today that he was bumping this issue upstairs -- so perhaps someone with some power can accommodate you.
It's a tough call, in my opinion, but unless 400 people want the same thing, I think it's in Adobe's best interests to help a single user out. Bonnie Granat http://www.GranatEdit.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > [EMAIL PROTECTED] > Sent: Wednesday, November 14, 2007 5:03 PM > To: [EMAIL PROTECTED]; [EMAIL PROTECTED] > Cc: [email protected] > Subject: Re: [TCP] Response from Adobe** RE: Upgrade Anger to > Tech CommSuite. > > I do not believe I have posted since my original post. > OK, lets see, "conveniently ignored, original poster wanted > to whine, then wanted something free for nothing," Why don't > you share how you really feel about this. My original post is > quoted below, you all may be the judge. > Rick > > "I just got off the phone with Adobe and I don't feel good > about the answer I received. I purchased FrameMaker 8 seven > or eight weeks ago. I got it pretty quickly after it was > released. I paid the full online price and I downloaded the > file from Adobe. Well, I just called and asked what could > Adobe do for me as I want to purchase the Tech Comm Suite. > Their answer was NOTHING. Now we all know that Adobe KNEW > when I bought FrameMaker 8 that the Tech Comm suite was > coming out, why did they make me spend all my money. For > almost the same price as I purchased the FrameMaker 8 > license, I could have purchased the entire suite if I waited > a few weeks. I do have one of the qualifying products to get > the upgrade price for the Tech Comm Suite. I just think this > is bad business. anyone else have this issue or on the other > side of the coin, do you guys think I am unrealistic to be > upset. Thank you all for your thoughts." > > Rick ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
