There is also nothing to prevent Adobe from devising some sort of "goodwill" pricing to give people who have recently purchased one of the "qualifying" products for the TCS "crossgrade" an additional discount to try to draw in orders from people who might otherwise look at the pricing vs. their recent purchase and decide to pass on the offer (whether they ranted and decided to never throw another dollar at Adobe or not). I am frequently approached by sales reps for various products, both HW and SW, who, when told I will not purchase their latest offering because I recently spent my money on one of their existing products will come back with an offer to exchange, trade or provide some additional discount to make the new sale.
Comments I made about my abysmal Adobe support experiences compared to most other SW companies were not intended as "Adobe-bashing," but merely as an explanation for why I am not surprised when Adobe makes business decisions that seem bent on ticking off existing customers as it lures new ones in. Any company's business decisions regarding existing customer support/relations vs new customer marketing can be discussed on their perceived merits (or lack thereof) without having to raise any issues of legality, ethics or morality. Gene Kim-Eng ----- Original Message ----- From: "Sue Heim" <[EMAIL PROTECTED]> > The original poster has conveniently ignored those of us who've said > that > Adobe's new product announcements are subject to various SEC > regulations. My > interpretation was the original poster wanted to whine and then wanted > something free for nothing. > > Yes, Adobe knew there was a new product suite coming out. But they > couldn't > legally make the announcement until the product was shipping. If you > want to > talk about ethics (see another thread on STC), what they did was, in > fact, > ethical and legal. > > I'm pretty appalled at the Adobe bashing going on here. If you don't > like > the company, you can put your money where your mouth is, and stop > purchasing > their products. There are other options. ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
