I am the original poster and you summarized my post impeccably! Rick -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Starr Sent: Wednesday, November 14, 2007 12:06 PM To: Michael Hu Cc: [email protected] Subject: Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.
Michael... Unfortunately, you never addressed the original message... the original messages was that the sender purchased FM (I believe it was a full package, not an upgrade) and then about six or seven weeks later, you folks announced TCS. He called your company to try to get some consideration to get TCP for the difference in price between the FM full package and TCS and got no joy. His perspective was that your company knew about the impending release of TCS when he bought his FM license and that he effectively got a raw deal. I no longer have the original message but perhaps someone else can forward it to you. Mike -- Mike Starr WriteStarr Information Services Technical Writer - Online Help Developer - Website developer Graphic Designer - Desktop Publisher - MS Office Expert Phone: (262) 694-1028 - Tollfree: (877) 892-1028 - Fax:(262) 697-6334 Email: [EMAIL PROTECTED] - Web: http://www.writestarr.com ----- Original Message ----- > From: "Michael Hu" <[EMAIL PROTECTED]> >> I haven't read all the responses on this topic but this is what I can >> tell you right now. If anyone owns ANY PREVIOUS VERSION of RoboHelp, >> FrameMaker or Captivate you are eligible for a $999 upgrade to the >> Suite (technically this is really a 'cross-grade'). > >> Just so you are clear on pricing this is what TCS pricing looks like >> in comparison to other Adobe Suites. Please note that since this is >> version 1 of TCS, a true "upgrade" isn't available right now. >> Sometimes >> folks refer to an upgrade as an "up-sell" or "cross-grade." Also, as >> Sue mentions below, since Adobe is a public company and we are >> international we need to adherea lot of SEC rules. This also applies >> to policies regarding pricing of upgrades and cross-grades. ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
