That's the problem -- while they have DirecTV branding on the vans, etc., it's still 100% dependent upon local subcontractors. There aren't always a lot of options for them to choose from.
Mike On Oct 18, 2010, at 11:13 AM, Jason Livezey wrote: > The DirectTV installers must really stink in your area. I moved and had > everything reinstalled within a week, upgraded to HD a year ago and again > install done pretty quickly and on time. > > I agree though. Their voice prompt system sucks and you can never talk to a > live person anymore.... > > JL > > On Oct 18, 2010, at 10:53 AM, Jeremy Rodebaugh wrote: > >> Does anybody else feel like the worst part of moving is actually having to >> deal with the local Cable/Satellite/Internet services or lack of service I >> mean??? >> >> I’ve waited three weeks for a certain satellite company (cough Direct TV)... >> The big day was here today, I had taken a half day off work and was waiting >> for my installers when I get the dreaded call… An automated call no less >> asking me to reschedule on the next available date two weeks from now… I’m >> obviously a little angry so I wait 30 minutes to get to an actual human… The >> poor customer service lady passes me on to a supervisor who begins to tell >> me my local office doesn’t have any HD receivers available at this time but >> they will credit me $50 for me inconvenience… At this point I’m fuming. I’ve >> already waited three weeks, I’ve taken half a day off work, and now I have >> to wait another two at least and take more time off work… I simply ask can’t >> you just come out, install the dish with a regular receiver, and then come >> back when the HD receivers when they come in… Her response was no we cannot >> send a technician out to your house twice… Seriously? At which point I said >> cancel my entire order, which she did and says have a great day… I was blown >> away… Oh well… >> | Subscription info at http://www.tech-geeks.org | > > Jason Livezey > Director of Technology > New Lenox School District #122 > Cell: 815.693.9338 > > ACMT Certified > > > > | Subscription info at http://www.tech-geeks.org |
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