1. Is the time and date set correctly still on the system? 2. Were you using an automatic switchover or perhaps was there a night service button that someone pressed and they retired?
On Thu, Oct 21, 2010 at 9:47 AM, The Library Store, Inc <tlsit...@gmail.com>wrote: > I just wanted to post this to the tech-geeks mail list and see if anyone > has done anything with a Nortel Phone System. We are having a issue where > we try to setup so that when we are closed or working during the later hours > of the night or weekends that it will play a recorded voice message stating > our hours of operation and that they should call back during that time. It > was working til about 4 months ago when something got changed and we don't > know what got changed but now it won't play the hours of operation message > on the weekends and tells the caller to hold on the line for the next > available agent when there is no one here. Does anyone have any ideas what > might be causing this or know of a dummies guide to the nortel phone > systems? Appreciate all the help we can get thanks in advance. > > Mark Zuercher > > PC Technician > > The Library Store, Inc > > 301 E. South St > > Tremont, IL 61568 > > Phone: (309)-925-7592 > > > | Subscription info at http://www.tech-geeks.org | > -- -- Ben Story CCSP, CCNA, CCNA Wireless, CCDA ben.st...@gmail.com "You cannot escape the responsibility of tomorrow by evading it today. -- Abraham Lincoln
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