The time and date are correct in the system and we did use a night switch over which was setup with a Greeting Table? but for some reason I think either that got changed or something else happened... I am still on the ground never trying to solve this issue and learn the software at the same time
On Thu, Oct 21, 2010 at 9:58 AM, Ben Story <ben.st...@gmail.com> wrote: > 1. Is the time and date set correctly still on the system? > 2. Were you using an automatic switchover or perhaps was there a night > service button that someone pressed and they retired? > > On Thu, Oct 21, 2010 at 9:47 AM, The Library Store, Inc < > tlsit...@gmail.com> wrote: > >> I just wanted to post this to the tech-geeks mail list and see if anyone >> has done anything with a Nortel Phone System. We are having a issue where >> we try to setup so that when we are closed or working during the later hours >> of the night or weekends that it will play a recorded voice message stating >> our hours of operation and that they should call back during that time. It >> was working til about 4 months ago when something got changed and we don't >> know what got changed but now it won't play the hours of operation message >> on the weekends and tells the caller to hold on the line for the next >> available agent when there is no one here. Does anyone have any ideas what >> might be causing this or know of a dummies guide to the nortel phone >> systems? Appreciate all the help we can get thanks in advance. >> >> Mark Zuercher >> >> PC Technician >> >> The Library Store, Inc >> >> 301 E. South St >> >> Tremont, IL 61568 >> >> Phone: (309)-925-7592 >> >> >> | Subscription info at http://www.tech-geeks.org | >> > > > > -- > -- > Ben Story > CCSP, CCNA, CCNA Wireless, CCDA > ben.st...@gmail.com > > "You cannot escape the responsibility of tomorrow by evading it today. -- > Abraham Lincoln > > | Subscription info at http://www.tech-geeks.org | >
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