I would agree with Heath on this as the direction to focus.
Mike Dunlap - Customer Advocate 3105 N. Main St. East Peoria, IL 61611 P: 309-427-7258 F: 309-427-7358 E: mdun...@heart.net From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of Heath Henderson Sent: Friday, October 22, 2010 10:28 AM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] Question about Nortel Phone System Sounds like something in the schedule. I need to look at ours as it has been a while since I was in that spot, but I think it had a daily setting and you had to set all the days of the week individually. We had one that rebooted the phone system every 14 days. That was a tuff one to track down as the screen on the old BCM was tied to a specific version of Java. If you didn't run that version, everything appeared unset. -Heath Henderson On Oct 22, 2010, at 9:57 AM, "The Library Store, Inc" <tlsit...@gmail.com> wrote: Mike, No we haven't switch different model of a phone that had a night button on it. Also this issue only really seems to happen on the weekends cause during the week it will work correctly without any issues but once it hits the end of day friday at 5:30 it rolls over to the night time message but come Saturday it doesn't leave the night message on. On Thu, Oct 21, 2010 at 11:53 AM, Michael Dunlap <mdun...@heart.net> wrote: Mark, Just a thought here. Did someone change out the phone that you had the night button on it about 4 months ago to a different model? Mike Dunlap - Customer Advocate Error! Filename not specified. 3105 N. Main St. East Peoria, IL 61611 P: 309-427-7258 F: 309-427-7358 E: mdun...@heart.net From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of The Library Store, Inc Sent: Thursday, October 21, 2010 9:47 AM To: tech-geeks@tech-geeks.org Subject: [tech-geeks] Question about Nortel Phone System I just wanted to post this to the tech-geeks mail list and see if anyone has done anything with a Nortel Phone System. We are having a issue where we try to setup so that when we are closed or working during the later hours of the night or weekends that it will play a recorded voice message stating our hours of operation and that they should call back during that time. It was working til about 4 months ago when something got changed and we don't know what got changed but now it won't play the hours of operation message on the weekends and tells the caller to hold on the line for the next available agent when there is no one here. Does anyone have any ideas what might be causing this or know of a dummies guide to the nortel phone systems? Appreciate all the help we can get thanks in advance. Mark Zuercher PC Technician The Library Store, Inc 301 E. South St Tremont, IL 61568 Phone: (309)-925-7592 | Subscription info at http://www.tech-geeks.org | | Subscription info at http://www.tech-geeks.org |
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