Sounds like something in the schedule. I need to look at ours as it has been a while since I was in that spot, but I think it had a daily setting and you had to set all the days of the week individually. We had one that rebooted the phone system every 14 days. That was a tuff one to track down as the screen on the old BCM was tied to a specific version of Java. If you didn't run that version, everything appeared unset.
-Heath Henderson On Oct 22, 2010, at 9:57 AM, "The Library Store, Inc" <tlsit...@gmail.com> wrote: > Mike, > > No we haven't switch different model of a phone that had a night button on > it. Also this issue only really seems to happen on the weekends cause during > the week it will work correctly without any issues but once it hits the end > of day friday at 5:30 it rolls over to the night time message but come > Saturday it doesn't leave the night message on. > > On Thu, Oct 21, 2010 at 11:53 AM, Michael Dunlap <mdun...@heart.net> wrote: > Mark, > > > > Just a thought here. Did someone change out the phone that you had the night > button on it about 4 months ago to a different model? > > > > Mike Dunlap - Customer Advocate > > > > 3105 N. Main St. > > East Peoria, IL 61611 > > > > P: 309-427-7258 > > F: 309-427-7358 > > E: mdun...@heart.net > > > > > > From: tech-geeks-boun...@tech-geeks.org > [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of The Library Store, Inc > Sent: Thursday, October 21, 2010 9:47 AM > To: tech-geeks@tech-geeks.org > Subject: [tech-geeks] Question about Nortel Phone System > > > > I just wanted to post this to the tech-geeks mail list and see if anyone has > done anything with a Nortel Phone System. We are having a issue where we try > to setup so that when we are closed or working during the later hours of the > night or weekends that it will play a recorded voice message stating our > hours of operation and that they should call back during that time. It was > working til about 4 months ago when something got changed and we don't know > what got changed but now it won't play the hours of operation message on the > weekends and tells the caller to hold on the line for the next available > agent when there is no one here. Does anyone have any ideas what might be > causing this or know of a dummies guide to the nortel phone systems? > Appreciate all the help we can get thanks in advance. > > Mark Zuercher > > PC Technician > > The Library Store, Inc > > 301 E. South St > > Tremont, IL 61568 > > Phone: (309)-925-7592 > > > > > | Subscription info at http://www.tech-geeks.org | > > | Subscription info at http://www.tech-geeks.org |
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