On 11-01-14 04:33 PM, Paul Graydon wrote: > > It all depends on where you are geographically and how much money you're > spending with them. I used to work for a hosting company / ISP in the UK who > had approximately 500 cabs of servers. Probably half of those cabs were ours > with managed servers in them, all HP, but because they weren't all under a > single service contract we didn't count as a big customer for them. Whenever > something would break we'd end up speaking to an HP rep in India who's grasp > of English would be interesting, and waste an hour trying to arrange for the > necessary support. Once we got through all that hassle, being based in central > London meant that service was fairly fast. However it was a huge source of > frustration that HP couldn't tell you what part you needed in your server nor > understood that memory timing is important [1]. I know of sysadmins not based > in London that have found HPs service to be a bit sporadic. The service > engineers were all outsourced with different companies servicing different > areas, so along with unknown quality of engineer, you also could have unknown > quality of service company.
This has been an issue for me, in Canada. I used to work with HPUX machines, and can only praise HP's service. With the x86 based servers, I have to fight with people on the phone to convince them that my server is broken and that they need to send somebody to fix it, as per our contract. They make me waste time to run this diagnostic and that diagnostic, and keep asking *me* which part is broken. The good news is that once they dispatch a tech on site, they are the same guys doing the HPUX machines, and show the same professionalism. -- Yves. http://www.SollerS.ca/ http://blog.zioup.org/ _______________________________________________ Tech mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
