The biggest problem is that DHL/Airborne is gone, and the other carriers do
not provide the level of next day service that previously existed.
----- Original Message -----
From: "Phil Smith III" <[email protected]>
To: "Thinkpad list" <[email protected]>
Sent: Friday, February 05, 2010 8:03 AM
Subject: [Thinkpad] EZ Serv
My wife's T500 (about 14 months old) has been exhibiting some strange
problems:
1) Every so often the screen will go dim as if the machine had been
unplugged. After a couple of seconds, it goes back to full brightness.
This occurs without any user interaction, and is not related to a screen
saver, as the machine may have been active just seconds before; nor is it
related to actual power issues, as it occurs with different power bricks,
and other machines plugged into the same circuit do not exhibit the
behavior.
2) Possibly related: when the machine is unplugged, it will often report
that the battery is almost dead, but after a few seconds, goes back to
100% battery. I've swapped the battery with a known-good battery from
another machine, and the problem continues.
She was living with those, as she's loathe to give up the machine. but
recently the fan started going.
So yesterday I called EZ Serv, got the usual coherent help. The only sour
note is that both the rep and the email I got from them this morning (!)
say repairs can take 6 business days.
Does anyone else have recent enough experience to say whether that's just
hedging bets, or if the old 3-day turnaround is gone?
...phsiii
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