When DHL was shutting down, they picked up a defective part from me - AND NEVER 
DELIVERED IT. I called about it after 2 weeks, and IBM/Lenovo could find no 
trace of it other than the pickup acknowledgment. I hope the driver enjoyed it 
- it was, like, defective already.

 

Other than that, and a tendency to do stupid things like deliver at 10PM (I'm 
not one of those folks who would answer the door at that hour with a gun in my 
hand, but a couple of my neighbors probably are!), they did OK by me.

 

.phsiii

 

From: RayBay [mailto:[email protected]] 
Sent: Monday, February 08, 2010 10:43 PM
To: Bruce Markowitz
Cc: Phil Smith III; Thinkpad list
Subject: Re: [Thinkpad] EZ Serv

 

Wow!   We sorely hated DHL out west in Utah, Arizona, Colorado, Wyoming, and 
New Mexico.   FedEx Ground has always been the one for us.   UPS has now gotten 
better so they only crush 1/2 the boxes they deliver, but the price is right



RB
- - - - -


I'm an idealist. I don't know
where I'm going, but I'm on my way.

..  ...   ....    .....     ......     Carl Sandburg,
                                       Incidentals (1907)



On Mon, Feb 8, 2010 at 8:37 AM, Bruce Markowitz <[email protected]> wrote:

The biggest problem is that DHL/Airborne is gone, and the other carriers do not 
provide the level of next day service that previously existed.
----- Original Message ----- From: "Phil Smith III" <[email protected]>


To: "Thinkpad list" <[email protected]>

Sent: Friday, February 05, 2010 8:03 AM
Subject: [Thinkpad] EZ Serv





My wife's T500 (about 14 months old) has been exhibiting some strange problems:

1) Every so often the screen will go dim as if the machine had been unplugged. 
After a couple of seconds, it goes back to full brightness. This occurs without 
any user interaction, and is not related to a screen saver, as the machine may 
have been active just seconds before; nor is it related to actual power issues, 
as it occurs with different power bricks, and other machines plugged into the 
same circuit do not exhibit the behavior.

2) Possibly related: when the machine is unplugged, it will often report that 
the battery is almost dead, but after a few seconds, goes back to 100% battery. 
I've swapped the battery with a known-good battery from another machine, and 
the problem continues.

She was living with those, as she's loathe to give up the machine. but recently 
the fan started going.

So yesterday I called EZ Serv, got the usual coherent help. The only sour note 
is that both the rep and the email I got from them this morning (!) say repairs 
can take 6 business days.

Does anyone else have recent enough experience to say whether that's just 
hedging bets, or if the old 3-day turnaround is gone?

...phsiii

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