An update. Mostly good!
The bad (let's get it out of the way): Well, really, that I had to go through this in the first place. The thing should have just worked. Given that it didn't just work, I'd say Palm response is a close second. It is, after all, a V.1 release of brand new hardware and software. While Palm did call me back and did resolve this issue better than the "old Palm" would have, they did not call me back precisely when they said they would. I've always been a big fan of doing what one says, and they said they'd call me back twice and did not. When I finally called THEM, the guy there was very worried about their lapse of good customer service, and went and got the Level 3 guy personally, and the latter called me 10 minutes later, as promised. The Level 3 guy (on Tuesday) said that he'd overnight a new Pre, new conducting cover and new Touchstone, and that I should have it Thursday at the latest. Turned out that didn't quite happen. Fedex tried to deliver the package on Saturday (I was gone) and did deliver it this morning. Palm must have paid extra for Saturday delivery. Too bad I wasn't home! The good: The attitude of the Palm people is the most noticeable thing: they actually care! The Level 3 guy wanted the old Pre, conducting cover and Touchstone back so they could examine them and reproduce, and presumably solve, the problem I was having. Outstanding!! With the exception of minor lapses in time management, the whole thing ended quite well. The new Pre/back/Touchstone charged up from 18% without incident. Again, the process of activating a replacement Pre is about as painless as it gets: They swap the IMEI code, I put in my Palm Profile and password, and everything magically appears on the Pre. Almost everything. Some settings have to be redone. Contact pictures have to be redone. Speed dials have to be redone. Bluetooth pairing has to be redone. Homebrew apps all have to be redone. Classic has to be reauthorized. So, some work still for me. New Pre: came with 1.1 installed. Keyboard is MUCH more solid than either of my two previous Pre's - doesn't creak at all. Maybe the previous ones were more solid at first and loosened up, but that's not my recollection. All in all, with the exception of time and (minor) aggravation, a good result. Cheers, Don From: Don Ferguson [mailto:[email protected]] Sent: Tuesday, August 04, 2009 8:10 PM To: [email protected] Subject: (Pre) Interesting development; anyone else have this problem? Situation: Pre with over 25% battery, put it on the Touchstone and it makes the jangle sound, the lightning bolt symbol appears on the battery icon and it starts charging. Pre with UNDER 25% battery, put it on the Touchstone and: Do Until I Can't Stand It Anymore ...Jangling sound happens, little lightning bolt symbol appears on battery icon, Charging Battery thingy appears, charging starts ...Wait 5 to 120 seconds ...Little lightning bolt symbol disappears, charging stops ...Wait 2 to 10 seconds ...Little lightning bolt symbol reappears, charging starts again End Connect USB charging cable and get the battery over 25% Resume normal charging on Touchstone I called Palm and eventually got to Level 3 support. They're sending me a new Pre, a new conducting back, and a new Touchstone. They want me to try it all out and, if possible, send them back my Pre, my conducting back, and my Touchstone(s) so they can examine them to see what's going on. I think this might be a broader problem than just mine. My brother-in-law's Pre has exhibited some odd behavior on the Touchstone as well. Anyone? Cheers, Don [Non-text portions of this message have been removed]
