The most interesting bit for me is what does NOT get restored...seems like it all should be (apart from those pesky media files). Settings, at just a few KB apiece (if that), should be restored IMO.
On Mon, Aug 10, 2009 at 2:12 PM, Don Ferguson<[email protected]> wrote: > An update. Mostly good! > > > > The bad (let's get it out of the way): > > > > Well, really, that I had to go through this in the first place. The thing > should have just worked. Given that it didn't just work, I'd say Palm > response is a close second. It is, after all, a V.1 release of brand new > hardware and software. > > > > While Palm did call me back and did resolve this issue better than the "old > Palm" would have, they did not call me back precisely when they said they > would. I've always been a big fan of doing what one says, and they said > they'd call me back twice and did not. When I finally called THEM, the guy > there was very worried about their lapse of good customer service, and went > and got the Level 3 guy personally, and the latter called me 10 minutes > later, as promised. > > > > The Level 3 guy (on Tuesday) said that he'd overnight a new Pre, new > conducting cover and new Touchstone, and that I should have it Thursday at > the latest. Turned out that didn't quite happen. Fedex tried to deliver > the package on Saturday (I was gone) and did deliver it this morning. Palm > must have paid extra for Saturday delivery. Too bad I wasn't home! > > > > The good: > > > > The attitude of the Palm people is the most noticeable thing: they actually > care! The Level 3 guy wanted the old Pre, conducting cover and Touchstone > back so they could examine them and reproduce, and presumably solve, the > problem I was having. Outstanding!! > > > > With the exception of minor lapses in time management, the whole thing ended > quite well. The new Pre/back/Touchstone charged up from 18% without > incident. Again, the process of activating a replacement Pre is about as > painless as it gets: They swap the IMEI code, I put in my Palm Profile and > password, and everything magically appears on the Pre. Almost everything. > Some settings have to be redone. Contact pictures have to be redone. Speed > dials have to be redone. Bluetooth pairing has to be redone. Homebrew apps > all have to be redone. Classic has to be reauthorized. So, some work still > for me. > > > > New Pre: came with 1.1 installed. Keyboard is MUCH more solid than either > of my two previous Pre's - doesn't creak at all. Maybe the previous ones > were more solid at first and loosened up, but that's not my recollection. > > > > All in all, with the exception of time and (minor) aggravation, a good > result. > > > > Cheers, > > Don > > > > From: Don Ferguson [mailto:[email protected]] > Sent: Tuesday, August 04, 2009 8:10 PM > To: [email protected] > Subject: (Pre) Interesting development; anyone else have this problem? > > > > Situation: > > > > Pre with over 25% battery, put it on the Touchstone and it makes the jangle > sound, the lightning bolt symbol appears on the battery icon and it starts > charging. > > > > Pre with UNDER 25% battery, put it on the Touchstone and: > > > > Do Until I Can't Stand It Anymore > > ...Jangling sound happens, little lightning bolt symbol appears on > battery icon, Charging Battery thingy appears, charging starts > > ...Wait 5 to 120 seconds > > ...Little lightning bolt symbol disappears, charging stops > > ...Wait 2 to 10 seconds > > ...Little lightning bolt symbol reappears, charging starts again > > End > > Connect USB charging cable and get the battery over 25% > > Resume normal charging on Touchstone > > > > I called Palm and eventually got to Level 3 support. They're sending me a > new Pre, a new conducting back, and a new Touchstone. They want me to try > it all out and, if possible, send them back my Pre, my conducting back, and > my Touchstone(s) so they can examine them to see what's going on. > > > > I think this might be a broader problem than just mine. My brother-in-law's > Pre has exhibited some odd behavior on the Touchstone as well. > > > > Anyone? > > > > Cheers, > > Don > > > > > > [Non-text portions of this message have been removed] > > > > ------------------------------------ > > Yahoo! Groups Links > > > > -- CRA1G on Twitter
