The most interesting thing to me is how much more solid this keyboard is than either of its predecessors. Either they're improving the design incrementally as they go, or there is a pretty wide variance on the creakiness of the things.
So far, third time's a charm! Cheers, Don From: [email protected] [mailto:[email protected]] On Behalf Of Craig Froehle Sent: Monday, August 10, 2009 2:56 PM To: [email protected] Subject: Re: [Treo] RE: (Pre) Interesting development; anyone else have this problem? The most interesting bit for me is what does NOT get restored...seems like it all should be (apart from those pesky media files). Settings, at just a few KB apiece (if that), should be restored IMO. On Mon, Aug 10, 2009 at 2:12 PM, Don Ferguson<[email protected] <mailto:don%40ferguson.us> > wrote: > An update. Mostly good! > > > > The bad (let's get it out of the way): > > > > Well, really, that I had to go through this in the first place. The thing > should have just worked. Given that it didn't just work, I'd say Palm > response is a close second. It is, after all, a V.1 release of brand new > hardware and software. > > > > While Palm did call me back and did resolve this issue better than the "old > Palm" would have, they did not call me back precisely when they said they > would. I've always been a big fan of doing what one says, and they said > they'd call me back twice and did not. When I finally called THEM, the guy > there was very worried about their lapse of good customer service, and went > and got the Level 3 guy personally, and the latter called me 10 minutes > later, as promised. > > > > The Level 3 guy (on Tuesday) said that he'd overnight a new Pre, new > conducting cover and new Touchstone, and that I should have it Thursday at > the latest. Turned out that didn't quite happen. Fedex tried to deliver > the package on Saturday (I was gone) and did deliver it this morning. Palm > must have paid extra for Saturday delivery. Too bad I wasn't home! > > > > The good: > > > > The attitude of the Palm people is the most noticeable thing: they actually > care! The Level 3 guy wanted the old Pre, conducting cover and Touchstone > back so they could examine them and reproduce, and presumably solve, the > problem I was having. Outstanding!! > > > > With the exception of minor lapses in time management, the whole thing ended > quite well. The new Pre/back/Touchstone charged up from 18% without > incident. Again, the process of activating a replacement Pre is about as > painless as it gets: They swap the IMEI code, I put in my Palm Profile and > password, and everything magically appears on the Pre. Almost everything. > Some settings have to be redone. Contact pictures have to be redone. Speed > dials have to be redone. Bluetooth pairing has to be redone. Homebrew apps > all have to be redone. Classic has to be reauthorized. So, some work still > for me. > > > > New Pre: came with 1.1 installed. Keyboard is MUCH more solid than either > of my two previous Pre's - doesn't creak at all. Maybe the previous ones > were more solid at first and loosened up, but that's not my recollection. > > > > All in all, with the exception of time and (minor) aggravation, a good > result. > > > > Cheers, > > Don > > > > From: Don Ferguson [mailto:[email protected] <mailto:don%40ferguson.us> ] > Sent: Tuesday, August 04, 2009 8:10 PM > To: [email protected] <mailto:treo%40yahoogroups.com> > Subject: (Pre) Interesting development; anyone else have this problem? > > > > Situation: > > > > Pre with over 25% battery, put it on the Touchstone and it makes the jangle > sound, the lightning bolt symbol appears on the battery icon and it starts > charging. > > > > Pre with UNDER 25% battery, put it on the Touchstone and: > > > > Do Until I Can't Stand It Anymore > > ...Jangling sound happens, little lightning bolt symbol appears on > battery icon, Charging Battery thingy appears, charging starts > > ...Wait 5 to 120 seconds > > ...Little lightning bolt symbol disappears, charging stops > > ...Wait 2 to 10 seconds > > ...Little lightning bolt symbol reappears, charging starts again > > End > > Connect USB charging cable and get the battery over 25% > > Resume normal charging on Touchstone > > > > I called Palm and eventually got to Level 3 support. They're sending me a > new Pre, a new conducting back, and a new Touchstone. They want me to try > it all out and, if possible, send them back my Pre, my conducting back, and > my Touchstone(s) so they can examine them to see what's going on. > > > > I think this might be a broader problem than just mine. My brother-in-law's > Pre has exhibited some odd behavior on the Touchstone as well. > > > > Anyone? > > > > Cheers, > > Don > > > > > > [Non-text portions of this message have been removed] > > > > ------------------------------------ > > Yahoo! Groups Links > > > > -- CRA1G on Twitter [Non-text portions of this message have been removed]
