I finally went to the Sprint store today. He put a Pre in my hand. It
felt a little weird, speaking as a guy who's been through the Treo Pro
format since there were Treos.
But, he said, to turn it on meant to activate it, and that meant I
had to buy it. So much for an opp to play with buttons.
He did a lot of talking about the wonders of Android; more apps,
OTA service/no computer needed was his biggest sale point, after the
part about Pre not being very mature and Palm going out of business and
Android only being out since November and already having thousands of
useless apps -- oops, he didn't say useless.
He put a new Samsung Android in my hand, all fired up and ready to
go. Except the battery was about shot. And it was ugly, for my taste. It
reminded me of diamond plate on a Jeep, which is great on a Jeep, but on
a phone?
Then he handed me a HTC Hero, which is one cool looking phone.
Unfortunately, it was sold, won't be any more in for a few days. No
slider keyboard, all touch screen, including keyboard. No speed dial app
but I could clutter the desktop with icons to favorites. Might be worth
a try.
As i talk to some folks around here, non-Sprinters all, they told
of bad experiences with Sprint. Dropped calls, poor customer service.
But no substantial complaints. The sales guy showed me a map, told me
about all the new towers, and pointed out Sprint uses Verizon towers
where there are no Spring towers.
He also promised to save me a bunch of money, but I'll have to
take my AT&T bill in to get him to prove that.
Then went online to get my AT&T bill and download the xls of my call
details and couldn't find it (they moved it) so I opened a chat and got
a guy who said he had to look at my account to see what I was seeing,
then said he was unfamiliar with the spreadsheet download, then found
the pdf download and decided the xls had been removed (not probably
removed but uniformly -- is word -- removed). After we closed the
session, I accidentally stumbled upon, and downloaded, the xls he said
had been removed after saying he didn't know anything about it.
So much for customer service.
Now then, most folks came to this forum because of their Treos, which
means Palm, which naturally slides into Pre, which until next week means
Sprint.
Still -- how's service with Sprint? And I guess I'll search out
some comparatives Pre vs Hero.
I don't guess there's a question here, just relating an experience, but
wondering, a little, about other folks' experiences; i.e. is the
Pre/Spring a super device/service because it was out first and
exclusively? Or is customer service pretty much a wash and the Pre is
better because it was first and few on here have tried Android.
