Exactly! Users want to be able to ring up someone and say "Hey, my computer's flupped up" or "Can you add this feature?" but proprietary software doesn't allow this. They don't want a non-free system that's locked down, they just want a system that works and is consumer friendly. Free Software is inherintly comsumer-friendly, and allows them freedom as well. And of course, developers don't develop non-free software to do harm (Mostly) because they don't think they're doing harm. You can make a fine profit whilist developing free software! Doom 3 BFG is a fair example- the engine is Free Software, but the game assets are non-free, which is alright with me- (Note that Trisquel supports free-culture. I think free-culture is a nice thing, but it's not something I believe in wholly, so I'm alright with non-free art assets and such). ID Software released the engine for Doom 3 BFG 2 months after the game was released and- shock- still made a profit! Huh, go figure!

And users use Free Software without realizing it- I commonly see people using VLC, Firefox, etc, so you can't say that they *want* it to be locked down.

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