> Bank transfer is a perfectly safe method of paying someone over the
internet.
No, it's not safe. Bank transfers are not common to pay for goods over the
Internet. To make a bank transfer, one really needs to trust the merchant. A
customer can't file a chargeback with bank transfer. And the transfer fees
can be very high for countries on other continents.
> This page explains why we use wire transfer only:
https://minifree.org/paypal/
Well, a company can't offer payment via PayPal or other credit card
processor, if unhappy customers file chargebacks (and the threshold usually
is 1%). PayPal will lock new funds for months and other credit card
processors will charge the company a big fee or a much bigger percent of the
transaction.
> Per EU law I am *required* to provide full part/repair warranty for up to 2
years after purchase.
The EU regulation of minimum 2-year warranty applies to new hardware, not
second-hand. For second-hand it's minimum 1 year. However, the company is
free to offer by default a warranty covering any number of years.
Technoethical also offers 2-year warranty for our laptops.
> Like Technoethical probably does, Minifree occasionally messes up with
someones order.
Don't speculate about our activity at Technoethical. Each of our laptops is
refurbished in-house with care and attention to detail, faulty components are
replaced, it's checked and rechecked by at least two people, and used by a
member for days as their laptop (we replace the HDD with ours while we use
it). This is how we make sure that the laptop has no defects, not even hidden
ones, that only surface when a person actually uses the laptop for a longer
time.
> If Minifree was consistently as bad as you described, it would no longer be
in business.
In their own words, people are grateful for your initial work and this is why
most of them don't speak up or because you ask them not to, allegedly going
public about Minifree's service quality would hurt the Libreboot project.
Tiberiu
