On Jan 6, 2009, at 3:47 AM, Randal Hicks wrote:
> > HEAR HERE! > > ...spot on Dharmesh. > > Abuse issues of any kind are handled at an ISP level. If the ISP is > uncooperative you block that range as it's the ISP's responsibility > to manage their subscribers (which is why large chunks of China, > Russia, and the Ukraine have found their way into my firewall > rules). Responsible ISP's can quarantine the user(s) so in this > instance, unfortunately, anyone from this ISP will be impacted by > Twitters logical decision. Perhaps when enough customers from The > Planet complain that ISP will have no choice but to resolve the > abuse issue which began this mess... and if not Zac, maybe it's time > to shop for a new hosting provider? Based on The Planet's past handling of email spam abuse (which I would think would be orders of magnitude greater than Twitter abuse) a new provider would be a good thing. Sad to say, but I had servers at The Planet for a few years as recently as a few months ago and routinely ran into email blocking on their IP ranges due to lack or response for well-documented and ongoing abuse from servers they host. I did have a couple good experiences with their abuse staff years ago but I think those days are long gone. -- Chris Scott http://iamzed.com/ http://hailtheale.com/ > > > RandaL > > On Jan 5, 2009, at 11:22 PM, Dharmesh wrote: > >> >> I don't think this is really corporate hostility or bureaucracy on >> twitter's part. They're simply trying to address a case of abuse -- >> which ultimately impacts their ability to deliver service to their >> users. >> >> On Jan 5, 7:29 pm, "Mike Scott" <[email protected]> wrote: >>> Oh don't you just love corporate hostility. Bureaucracy at its best! >>> >>> On Tue, Jan 6, 2009 at 1:17 PM, Alex Payne <[email protected]> wrote: >>> >>>> Unfortunately, no, not until we hear back from The Planet. >>> >>>> On Mon, Jan 5, 2009 at 14:21, zbowling <[email protected]> wrote: >>> >>>>> NOOO... :-) >>> >>>>> My 3 servers are at The Planet. They are the worlds largest >>>>> managed >>>>> hosting provider so its a significant chunk of the internet so I'm >>>>> sure there will be an outcry. >>> >>>>> Can you whitelist my range? >>>>> 70.86.83.50-70.86.83.63 >>> >>>>> Zac Bowling >>>>> http://zbowling.com/ >>> >>>>> On Jan 5, 4:05 pm, "Alex Payne" <[email protected]> wrote: >>>>>> Our operations team has informed me that we'll soon be >>>>>> blacklisting >>>>>> IPs originating at hosting provider The Planet >>>>>> (http://www.theplanet.com/). We've attempted to resolve a >>>>>> number of >>>>>> abuse complaints with them over a long period of time and have >>>>>> not >>>>>> received an acceptable response. If your service or application >>>>>> is >>>>>> hosted at The Planet, please be aware that this will impact your >>>>>> ability to talk directly to the Twitter API. >>> >>>>>> -- >>>>>> Alex Payne - API Lead, Twitter, Inc.http://twitter.com/al3x >>> >>>> -- >>>> Alex Payne - API Lead, Twitter, Inc. >>>> http://twitter.com/al3x >
