I've put our operations staff in touch with someone from The Planet. We'll see what happens!
On Tue, Jan 6, 2009 at 08:35, KHazard <[email protected]> wrote: > > After coming across this thread, I've been investigating the abuse > reports on The Planet's side. We located a complaint sent yesterday > but were unable to locate any other complaints from the address > sending the complaint or any other twitter.com email ... The complaint > was responded to with a thorough, non-canned response requesting > evidence and we haven't had any additional responses to investigate > any further. If you have a chance, can you follow up with the abuse > deparment's response to your initial report? > > On Jan 6, 10:13 am, zbowling <[email protected]> wrote: >> Is block at a routing level that you or is it going to be an API >> level? What I'm wondering is if read only access to my updates will >> still work. I have features of my various blogs that update to twitter >> but more importantly they show my twitter status. >> >> Also a few of my development tools I've written for Twitter I host at >> The Planet. >> >> I'm not really setup to move at the moment. Been with The Planet for 4 >> years (my servers up times is are at 2.5 years now). >> >> The only problem I ever have is that someone outright blocks the IP >> range. The Planet gives benefit of the doubt to its customers usually >> and that is because of their uptime guarantee policy because if they >> pull everything that has an abuse claim and it turns out to false (and >> in many cases hard to prove) then they would have to pay for the >> downtime. A lot of customers are hosting their own shared or VPS >> hosting solutions at The Planet, so many times the violators are >> customers of customers so it takes time to trickle down. >> >> Before the EV1 and The Planet merger (to create the new "The Planet"), >> I was with the old The Planet. In that system, the second there was an >> abuse claim, I got an email and their support engineer called me. That >> system is still in place but they no longer call, they just email >> apparently (but its been years since I got an abuse claim). You have a >> few days before they take action. In fully managed servers, they may >> login and try to resolve it if you allow them and post change of >> management procedures. >> >> I'm curious though. The rate of issues maybe directly correlated to >> the size of The Planet. They have over 8 data centers in Houston and >> Dallas (I've visited 3 of them here in Dallas when I used to have a >> private rack). I would estimate they have well in excess of 200,000 >> servers guessing from the size of the data centers I seen. They pretty >> much own 2 floors at the Infomart here in Dallas >> (http://www.infomartusa.com) and when they grew out of that, they built a >> huge >> build across the street. >> >> I don't know. A single customer like me doesn't have a lot of weight >> to push an organization like this and I don't want my access to >> Twitter to get yanked. >> >> Can you whitelist my range? 70.86.83.50-70.86.83.63 >> >> Thanks >> Zac Bowlinghttp://zbowling.com/ >> >> On Jan 5, 6:17 pm, "Alex Payne" <[email protected]> wrote: >> >> > Unfortunately, no, not until we hear back from The Planet. >> >> > On Mon, Jan 5, 2009 at 14:21, zbowling <[email protected]> wrote: >> >> > > NOOO... :-) >> >> > > My 3 servers are at The Planet. They are the worlds largest managed >> > > hosting provider so its a significant chunk of the internet so I'm >> > > sure there will be an outcry. >> >> > > Can you whitelist my range? >> > > 70.86.83.50-70.86.83.63 >> >> > > Zac Bowling >> > >http://zbowling.com/ >> >> > > On Jan 5, 4:05 pm, "Alex Payne" <[email protected]> wrote: >> > >> Our operations team has informed me that we'll soon be blacklisting >> > >> IPs originating at hosting provider The Planet >> > >> (http://www.theplanet.com/). We've attempted to resolve a number of >> > >> abuse complaints with them over a long period of time and have not >> > >> received an acceptable response. If your service or application is >> > >> hosted at The Planet, please be aware that this will impact your >> > >> ability to talk directly to the Twitter API. >> >> > >> -- >> > >> Alex Payne - API Lead, Twitter, Inc.http://twitter.com/al3x >> >> > -- >> > Alex Payne - API Lead, Twitter, Inc.http://twitter.com/al3x > -- Alex Payne - API Lead, Twitter, Inc. http://twitter.com/al3x
