After coming across this thread, I've been investigating the abuse reports on The Planet's side. We located a complaint sent yesterday but were unable to locate any other complaints from the address sending the complaint or any other twitter.com email ... The complaint was responded to with a thorough, non-canned response requesting evidence and we haven't had any additional responses to investigate any further. If you have a chance, can you follow up with the abuse deparment's response to your initial report?
On Jan 6, 10:13 am, zbowling <[email protected]> wrote: > Is block at a routing level that you or is it going to be an API > level? What I'm wondering is if read only access to my updates will > still work. I have features of my various blogs that update to twitter > but more importantly they show my twitter status. > > Also a few of my development tools I've written for Twitter I host at > The Planet. > > I'm not really setup to move at the moment. Been with The Planet for 4 > years (my servers up times is are at 2.5 years now). > > The only problem I ever have is that someone outright blocks the IP > range. The Planet gives benefit of the doubt to its customers usually > and that is because of their uptime guarantee policy because if they > pull everything that has an abuse claim and it turns out to false (and > in many cases hard to prove) then they would have to pay for the > downtime. A lot of customers are hosting their own shared or VPS > hosting solutions at The Planet, so many times the violators are > customers of customers so it takes time to trickle down. > > Before the EV1 and The Planet merger (to create the new "The Planet"), > I was with the old The Planet. In that system, the second there was an > abuse claim, I got an email and their support engineer called me. That > system is still in place but they no longer call, they just email > apparently (but its been years since I got an abuse claim). You have a > few days before they take action. In fully managed servers, they may > login and try to resolve it if you allow them and post change of > management procedures. > > I'm curious though. The rate of issues maybe directly correlated to > the size of The Planet. They have over 8 data centers in Houston and > Dallas (I've visited 3 of them here in Dallas when I used to have a > private rack). I would estimate they have well in excess of 200,000 > servers guessing from the size of the data centers I seen. They pretty > much own 2 floors at the Infomart here in Dallas (http://www.infomartusa.com) > and when they grew out of that, they built a huge > build across the street. > > I don't know. A single customer like me doesn't have a lot of weight > to push an organization like this and I don't want my access to > Twitter to get yanked. > > Can you whitelist my range? 70.86.83.50-70.86.83.63 > > Thanks > Zac Bowlinghttp://zbowling.com/ > > On Jan 5, 6:17 pm, "Alex Payne" <[email protected]> wrote: > > > Unfortunately, no, not until we hear back from The Planet. > > > On Mon, Jan 5, 2009 at 14:21, zbowling <[email protected]> wrote: > > > > NOOO... :-) > > > > My 3 servers are at The Planet. They are the worlds largest managed > > > hosting provider so its a significant chunk of the internet so I'm > > > sure there will be an outcry. > > > > Can you whitelist my range? > > > 70.86.83.50-70.86.83.63 > > > > Zac Bowling > > >http://zbowling.com/ > > > > On Jan 5, 4:05 pm, "Alex Payne" <[email protected]> wrote: > > >> Our operations team has informed me that we'll soon be blacklisting > > >> IPs originating at hosting provider The Planet > > >> (http://www.theplanet.com/). We've attempted to resolve a number of > > >> abuse complaints with them over a long period of time and have not > > >> received an acceptable response. If your service or application is > > >> hosted at The Planet, please be aware that this will impact your > > >> ability to talk directly to the Twitter API. > > > >> -- > > >> Alex Payne - API Lead, Twitter, Inc.http://twitter.com/al3x > > > -- > > Alex Payne - API Lead, Twitter, Inc.http://twitter.com/al3x
