If you are worried about losing your twitter capability at The Planet, then you should consider moving over to Rackspace. We moved all of our servers and clients servers (in excess of 50 servers) to Rackspace and have been using them since 2003 and always get great support - "fanatical support". Their account teams and their solution partners make the migration process simple and always go above and beyond. You won’t have to worry about losing your Twitter capabilities again.
On Jan 6, 1:52 pm, "Alex Payne" <[email protected]> wrote: > I've put our operations staff in touch with someone from The Planet. > We'll see what happens! > > > > On Tue, Jan 6, 2009 at 08:35, KHazard <[email protected]> wrote: > > > After coming across this thread, I've been investigating the abuse > > reports on The Planet's side. We located a complaint sent yesterday > > but were unable to locate any other complaints from the address > > sending the complaint or any other twitter.com email ... The complaint > > was responded to with a thorough, non-canned response requesting > > evidence and we haven't had any additional responses to investigate > > any further. If you have a chance, can you follow up with the abuse > > deparment's response to your initial report? > > > On Jan 6, 10:13 am, zbowling <[email protected]> wrote: > >> Is block at a routing level that you or is it going to be an API > >> level? What I'm wondering is if read only access to my updates will > >> still work. I have features of my various blogs that update to twitter > >> but more importantly they show my twitter status. > > >> Also a few of my development tools I've written for Twitter I host at > >> The Planet. > > >> I'm not really setup to move at the moment. Been with The Planet for 4 > >> years (my servers up times is are at 2.5 years now). > > >> The only problem I ever have is that someone outright blocks the IP > >> range. The Planet gives benefit of the doubt to its customers usually > >> and that is because of their uptime guarantee policy because if they > >> pull everything that has an abuse claim and it turns out to false (and > >> in many cases hard to prove) then they would have to pay for the > >> downtime. A lot of customers are hosting their own shared or VPS > >> hosting solutions at The Planet, so many times the violators are > >> customers of customers so it takes time to trickle down. > > >> Before the EV1 and The Planet merger (to create the new "The Planet"), > >> I was with the old The Planet. In that system, the second there was an > >> abuse claim, I got an email and their support engineer called me. That > >> system is still in place but they no longer call, they just email > >> apparently (but its been years since I got an abuse claim). You have a > >> few days before they take action. In fully managed servers, they may > >> login and try to resolve it if you allow them and post change of > >> management procedures. > > >> I'm curious though. The rate of issues maybe directly correlated to > >> the size of The Planet. They have over 8 data centers in Houston and > >> Dallas (I've visited 3 of them here in Dallas when I used to have a > >> private rack). I would estimate they have well in excess of 200,000 > >> servers guessing from the size of the data centers I seen. They pretty > >> much own 2 floors at the Infomart here in Dallas > >> (http://www.infomartusa.com) and when they grew out of that, they built a > >> huge > >> build across the street. > > >> I don't know. A single customer like me doesn't have a lot of weight > >> to push an organization like this and I don't want my access to > >> Twitter to get yanked. > > >> Can you whitelist my range? 70.86.83.50-70.86.83.63 > > >> Thanks > >> Zac Bowlinghttp://zbowling.com/ > > >> On Jan 5, 6:17 pm, "Alex Payne" <[email protected]> wrote: > > >> > Unfortunately, no, not until we hear back from The Planet. > > >> > On Mon, Jan 5, 2009 at 14:21, zbowling <[email protected]> wrote: > > >> > > NOOO... :-) > > >> > > My 3 servers are at The Planet. They are the worlds largest managed > >> > > hosting provider so its a significant chunk of the internet so I'm > >> > > sure there will be an outcry. > > >> > > Can you whitelist my range? > >> > > 70.86.83.50-70.86.83.63 > > >> > > Zac Bowling > >> > >http://zbowling.com/ > > >> > > On Jan 5, 4:05 pm, "Alex Payne" <[email protected]> wrote: > >> > >> Our operations team has informed me that we'll soon be blacklisting > >> > >> IPs originating at hosting provider The Planet > >> > >> (http://www.theplanet.com/). We've attempted to resolve a number of > >> > >> abuse complaints with them over a long period of time and have not > >> > >> received an acceptable response. If your service or application is > >> > >> hosted at The Planet, please be aware that this will impact your > >> > >> ability to talk directly to the Twitter API. > > >> > >> -- > >> > >> Alex Payne - API Lead, Twitter, Inc.http://twitter.com/al3x > > >> > -- > >> > Alex Payne - API Lead, Twitter, Inc.http://twitter.com/al3x > > -- > Alex Payne - API Lead, Twitter, Inc.http://twitter.com/al3x
