John, Some years ago we installed a product called TelAthena for outgoing call processing and very structured screen sequencing.
Following that we developed a much less complex lead tracking and callback system that is integrated with the order processing and A/R customer file in our manufacturing and distribution software. This runs on mvBase and can be migrated to Universe. Depending on what you want your call center software to do, we might be able to provide you with call center software that will run on your Universe system using Accuterm (as we do) and integrate directly with your order processing and customer file. If you'd care to describe in more detail what functionality you're looking for, I'd be glad to discuss how easily (or not) this might be accomplished for you. Feel free to call or email off line if you prefer. Rgds, Dave Dave Taylor President Sysmark Information Systems, Inc. 49 Aspen Way Rolling Hills Estates, CA 90274 800-SYSMARK (800-797-6275) (O) 310-544-1974 (P) 800-339-1497 (F) 310-377-3550 Your Source for Integrated EDI Translation and DataSync Integration www.sysmarkinfo.com ----- Original Message ----- From: "John Hester" <[EMAIL PROTECTED]> To: "U2 Users Discussion List" <u2-users@listserver.u2ug.org> Sent: Monday, January 09, 2006 3:34 PM Subject: [U2] [UV] Callcenter screen pop > We're looking into new call center software and trying to determine to > what degree we can integrate incoming call handling with our UV order > entry software. Assuming that we've captured either a phone # via > caller ID or a customer account number by having them key it in, does > anyone know of a way to push this information into a green-screen UV > application? The call center software packages we've looked into a > Windows based, and we use Accuterm to run our UV applications. The only > way I can see this working is if the customer service agent is sitting > at the appropriate order entry prompt in the UV application prior to > answering the phone (which is acceptable), and the data is then sent to > Accuterm (or some other terminal emulator). Has anyone done anything > like this? > > TIA, > John > -- > John Hester > System & Network Administrator > Momentum Group Inc. > (949) 833-8886 x623 > http://memosamples.com > ------- > u2-users mailing list > u2-users@listserver.u2ug.org > To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
