You need permission from your reseller as you will likely need to use their IBM Customer Number. Following the instructions in the link I provided earlier should help you.
Regards, LeRoy -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Pamela J Robbins Sent: Monday, July 30, 2007 10:44 PM To: [email protected] Subject: Re: [U2] Another gripe about IBM not letting end users access We've been trying for a week to get access to the knowledge base. No one is acknowledging us as a customer and we've had two of our people trying to contact them. Anyone have a good contact at IBM? The page suggested in the discussions does not recognize our customer number. Pam John Jenkins wrote: > Brian > > I don't know, but it may already be there (In that part of U2 Online called > "U2 Business Connect" and accessible to ISVs and Distributors). I don't have > access myself so can't check. > > I'll make some enquiries.... > > Regards > > JayJay > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Brian Leach > Sent: 28 July 2007 18:33 > To: [email protected] > Subject: RE: [U2] Another gripe about IBM not letting end users access the > articles in the knowledge base > > JayJay > > Can IBM set a link to this form so we can put the link on the website with > some instructions? > > Thanks > > Brian > > >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of John Jenkins >> Sent: 27 July 2007 21:55 >> To: [email protected] >> Subject: RE: [U2] Another gripe about IBM not letting end >> users access the articles in the knowledge base >> >> Brenda >> >> There have been a few postings about this in the group: >> Basically your support/software provider has to submit a form >> to U2 Business Connect (U2BC) authorising access for your >> Company and named individuals. There is one form for OEM / >> ISV partner end users and one for Distributor end users. >> >> The form should be available to the partner from U2BC on >> request by the partner. Tech Support are not a part of this >> process though they MAY (emphasis MAY) have the current forms >> they could forward to the ISV/Distributor if asked. >> Authorisation is a pure U2BC procedure - sorry IBM Tech >> Support can't help here. >> >> So get in touch with your VAR and all being well U2BC will be >> able to sort it out for you. >> >> Hope it helps, >> >> Regards >> >> JayJay >> >> >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Brenda Price >> Sent: 25 July 2007 18:57 >> To: [email protected] >> Subject: [U2] Another gripe about IBM not letting end users >> access the articles in the knowledge base >> >> We have a great VAR, we seldom need them but when we do they >> come through with flying colors but even they can not get IBM >> to get us an ID to access this. I am posting the response >> I've gotten from our VAR on this issue. They have tried to >> get us access to the locked articles in the knowledge base >> with this response from IBM. >> >> >> >> have emailed IBM U2 support on this several times, they have >> never been able to tell me how to setup an additional IBM ID >> for a customer. >> >> >> >> >> >> Throws the lack of support right back to IBM and points out >> the failure of IBM to address their paying customers and VARs >> needs. This is a problem that needs to be address to >> facilitate growth in the U2 market. >> >> >> >> Brenda Price >> >> Affiliated Acceptance Corporation >> >> Sunrise Beach, MO >> ------- >> u2-users mailing list >> [email protected] >> To unsubscribe please visit http://listserver.u2ug.org/ >> ------- >> u2-users mailing list >> [email protected] >> To unsubscribe please visit http://listserver.u2ug.org/ >> > ------- > u2-users mailing list > [email protected] > To unsubscribe please visit http://listserver.u2ug.org/ > ------- > u2-users mailing list > [email protected] > To unsubscribe please visit http://listserver.u2ug.org/ > > -- Pamela J Robbins New Bolton Center Senior Programmer Analyst School of Veterinary Medicine [EMAIL PROTECTED] University of Pennsylvania 610-925-6438 ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
