Well, we now have 'real' U2 and SB+ licenses.
I don't know how it was done, but I guess 'by the book' Rocket can also
sell new tranferable licences for whatever price they want to whoever
they want.
None of Epicors beeswax, really!
Better than loosing a paying customer at least in my book. ;-)
That is the difference between Rocket and corporations like Microsoft,
IBM, Oracle, Epicor and so on.
Rocket U2 seem to care for their customers ....
On 29/06/2012 18:46, Marc Harbeson wrote:
just note, by the book, your u2 licenses which are sold as embedded product
are nontransferable - by the book.
that's not to say you can't outright go buy new u2 licenses - but again,
(depending on Epicor's VAR agreement with Rocket, IBM, et all) you may not
have transferable u2 licenses.
m
On Fri, Jun 29, 2012 at 12:24 PM, Mecki Foerthmann<mec...@gmx.net> wrote:
I can understand your concern and also the reasoning of your boss.
Since you are dealing with Epicor cancelling the maintenance for ManFact
will most likely mean that they will cancel your U2 support too.
The company I work for went through the same drama.
'You cancel the support contract for Avante and you can't have support for
UniData anymore', is what Epicor said.
Since Avante had been heavily modified (mainly by Epicor themselves) every
call was charged unless we could prove that it was a genuine bug. By the
time I found the bug and could prove that this was in the original code too
I could as easily just fix it myself.
What good is paying for support only to get charged nearly every time you
have a problem?
So management decided to cancel the contract.
But they went to another VAR to have at least Unidata and SB+ under
support and a resource of experienced programmers that can help out if the
IT department can't solve a problem with Avante.
Management is happy because they save a substantial amount of money and I
don't care because I didn't get any help from Epicor anyway and the guys
working for our new VAR are much better.
So if you ask me - go for it - find another Rocket VAR so your database is
still supported and give Epicor the boot.
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