You send them out, you should expect them back... It's called recycling...
On 08/10/2016 10:07 AM, Josh Luthman wrote: > You know what's most annoying about the packing peanuts? Their RMA > instructions specify to not use them yourself. Do as we say, not as we > do =( > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Wed, Aug 10, 2016 at 12:57 PM, Troy Gibson, Byhalia.net > <[email protected] <mailto:[email protected]>> wrote: > > I agree with Shawn. Never a problem on RMAs. Very responsive!! > > Agree too on getting rid of packing peanuts!! > > Troy > > Sent from my Verizon, Samsung Galaxy smartphone > > -------- Original message -------- > From: Ben Moore via Ubnt_users <[email protected] > <mailto:[email protected]>> > Date: 8/10/16 12:43 PM (GMT-05:00) > To: "Shawn C. Peppers" <[email protected] > <mailto:[email protected]>> > Cc: Ubiquiti Users Group <[email protected] > <mailto:[email protected]>> > Subject: Re: [Ubnt_users] kudos to ubnt - rma > > I am not a fan of the packing peanuts either ;) We will find better > solution here. > > Thanks, > Ben > > On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers > <[email protected] > <mailto:[email protected]>> wrote: > > I have zero problems with RMA at ubnt, im not sure what happen > but i cant remember one time i have had problem getting a > warranty swap completed. > > I do on the other hand think its funny that they don't want you > to send your product back in packing peanuts but turn around > send the product back to you in packing peanuts. > > I have hate for packing peanuts. > > Shawn C. Peppers > Video Direct Satellite & Entertainment > 866-680-8433 <tel:866-680-8433> Toll Free > 480-287-9960 <tel:480-287-9960> Fax > http://www.video-direct.tv > > On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users > <[email protected] <mailto:[email protected]>> wrote: > >> Hi Jan - >> >> Can you send me some examples of this? This should not be >> happening. We make it a point to have the RMA process be as >> smooth as possible, so if this is not happening, please send >> to me off-list and will look into this and have it improved. >> >> Thanks, >> Ben >> >> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC >> <[email protected] >> <mailto:[email protected]>> wrote: >> >> Our local supply chain is 2 days away, even when paying >> for next day it still takes 2. We don't use Amazon except >> for emergencies and since most of the supply chains I've >> used in the past use a ubnt warehouse which then sends out >> 6 or more months old product. Stuff we use a lot of, I >> have to keep in stock. You can't expect customers to have >> to wait for service, not tolerable. The RMA that didn't >> happen had a test date of February 2016, unit tossed into >> recycle bin. >> >> Jan V >> >> On 08/10/2016 04:14 AM, Tim wrote: >>> Off topic a bit: >>> >>> We purchase from a local supply house. >>> Provides a local inventory for us. >>> >>> Do not favor Amazon approach. >>> >>> You pay a small premium but the benefits are great in >>> supporting a local supply chain that is willing to work >>> with you. >>> >>> >>> >>> /Sent from my Verizon Wireless 4G LTE DROID/ >>> >>> >>> Jan-OOLLC <[email protected]> >>> <mailto:[email protected]> wrote: >>> >>> I think I'll not bother with RMA as ubnt requires too >>> much BS to jump through. Had an airrouter HP fail same >>> day installed and description of failure was not adequate >>> enough for them ( burned-up, too hot to touch, not >>> working). I'm a one man show and don't have hours of >>> free time to satisfy them. For stuff under $70 it's not >>> worth my time to spend additional hours jumping through >>> hoops after already spending money on truck rolls. They >>> know I'm a wisp with spare parts in a stockroom and yet >>> they treat me like a onetime user with nothing better to >>> do than game them. I would go to a new vendor if it >>> would be worth the cost and effort. It's not worth the >>> aggravation >>> >>> Jan V >>> >>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: >>>> So we were all over this prism line before it was really >>>> the prism line (mainly cause i've been drooling since >>>> seeing the prism demo in vegas last year) we had >>>> purchased several AC radios (and a few AC light radios) >>>> to test with. Had a hard time finding them around may - >>>> so i actually tried Amazon. >>>> Found several there - but apparently they were older units. >>>> We attempted to install one but it had the "flash memory >>>> failure" the day we got it out of the box. >>>> Attempted to RMA it - the date code was so old they >>>> denied the RMA. >>>> >>>> So I looked up our amazon receipt, resubmitted the RMA >>>> (again - purchased from Amazon in like May) - and >>>> attached the invoice with the RMA submission. >>>> UBNT approved the RMA. >>>> I know I've seen complaints about "shelf life" of ubnt >>>> gear in the past and denied RMA's. I don't think I've >>>> submitted an RMA in quite some time since all of that. >>>> Happy to see UBNT heard us and addressed that. >>>> Long live UBNT! >>>> Thanks >>>> >>>> >>>> _______________________________________________ >>>> Ubnt_users mailing list >>>> [email protected] <mailto:[email protected]> >>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>> <http://lists.wispa.org/mailman/listinfo/ubnt_users> >>> >>> >>> >>> _______________________________________________ >>> Ubnt_users mailing list >>> [email protected] <mailto:[email protected]> >>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>> <http://lists.wispa.org/mailman/listinfo/ubnt_users> >> >> >> _______________________________________________ >> Ubnt_users mailing list >> [email protected] <mailto:[email protected]> >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> <http://lists.wispa.org/mailman/listinfo/ubnt_users> >> >> >> _______________________________________________ >> Ubnt_users mailing list >> [email protected] <mailto:[email protected]> >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> <http://lists.wispa.org/mailman/listinfo/ubnt_users> > > > > _______________________________________________ > Ubnt_users mailing list > [email protected] <mailto:[email protected]> > http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users> > > > > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users > _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users
