I agree with Shawn. Never a problem on RMAs. Very responsive!! Agree too on getting rid of packing peanuts!! Troy Sent from my Verizon, Samsung Galaxy smartphone -------- Original message --------From: Ben Moore via Ubnt_users <[email protected]> Date: 8/10/16 12:43 PM (GMT-05:00) To: "Shawn C. Peppers" <[email protected]> Cc: Ubiquiti Users Group <[email protected]> Subject: Re: [Ubnt_users] kudos to ubnt - rma I am not a fan of the packing peanuts either ;) We will find better solution here. Thanks,Ben On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers <[email protected]> wrote: I have zero problems with RMA at ubnt, im not sure what happen but i cant remember one time i have had problem getting a warranty swap completed. I do on the other hand think its funny that they don't want you to send your product back in packing peanuts but turn around send the product back to you in packing peanuts. I have hate for packing peanuts.
Shawn C. PeppersVideo Direct Satellite & Entertainment866-680-8433 Toll Free480-287-9960 Faxhttp://www.video-direct.tv On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users <[email protected]> wrote: Hi Jan - Can you send me some examples of this? This should not be happening. We make it a point to have the RMA process be as smooth as possible, so if this is not happening, please send to me off-list and will look into this and have it improved. Thanks,Ben On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <[email protected]> wrote: Our local supply chain is 2 days away, even when paying for next day it still takes 2. We don't use Amazon except for emergencies and since most of the supply chains I've used in the past use a ubnt warehouse which then sends out 6 or more months old product. Stuff we use a lot of, I have to keep in stock. You can't expect customers to have to wait for service, not tolerable. The RMA that didn't happen had a test date of February 2016, unit tossed into recycle bin. Jan V On 08/10/2016 04:14 AM, Tim wrote: Off topic a bit: We purchase from a local supply house. Provides a local inventory for us. Do not favor Amazon approach. You pay a small premium but the benefits are great in supporting a local supply chain that is willing to work with you. Sent from my Verizon Wireless 4G LTE DROID Jan-OOLLC <[email protected]> wrote: I think I'll not bother with RMA as ubnt requires too much BS to jump through. Had an airrouter HP fail same day installed and description of failure was not adequate enough for them ( burned-up, too hot to touch, not working). I'm a one man show and don't have hours of free time to satisfy them. For stuff under $70 it's not worth my time to spend additional hours jumping through hoops after already spending money on truck rolls. They know I'm a wisp with spare parts in a stockroom and yet they treat me like a onetime user with nothing better to do than game them. I would go to a new vendor if it would be worth the cost and effort. It's not worth the aggravation Jan V On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: So we were all over this prism line before it was really the prism line (mainly cause i've been drooling since seeing the prism demo in vegas last year) we had purchased several AC radios (and a few AC light radios) to test with. Had a hard time finding them around may - so i actually tried Amazon. Found several there - but apparently they were older units. We attempted to install one but it had the "flash memory failure" the day we got it out of the box. Attempted to RMA it - the date code was so old they denied the RMA. So I looked up our amazon receipt, resubmitted the RMA (again - purchased from Amazon in like May) - and attached the invoice with the RMA submission. UBNT approved the RMA. I know I've seen complaints about "shelf life" of ubnt gear in the past and denied RMA's. I don't think I've submitted an RMA in quite some time since all of that. Happy to see UBNT heard us and addressed that. Long live UBNT! Thanks _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users
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