You know what's most annoying about the packing peanuts? Their RMA instructions specify to not use them yourself. Do as we say, not as we do =(
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Aug 10, 2016 at 12:57 PM, Troy Gibson, Byhalia.net <[email protected] > wrote: > I agree with Shawn. Never a problem on RMAs. Very responsive!! > > Agree too on getting rid of packing peanuts!! > > Troy > > Sent from my Verizon, Samsung Galaxy smartphone > > -------- Original message -------- > From: Ben Moore via Ubnt_users <[email protected]> > Date: 8/10/16 12:43 PM (GMT-05:00) > To: "Shawn C. Peppers" <[email protected]> > Cc: Ubiquiti Users Group <[email protected]> > Subject: Re: [Ubnt_users] kudos to ubnt - rma > > I am not a fan of the packing peanuts either ;) We will find better > solution here. > > Thanks, > Ben > > On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers < > [email protected]> wrote: > >> I have zero problems with RMA at ubnt, im not sure what happen but i cant >> remember one time i have had problem getting a warranty swap completed. >> >> I do on the other hand think its funny that they don't want you to send >> your product back in packing peanuts but turn around send the product back >> to you in packing peanuts. >> >> I have hate for packing peanuts. >> >> Shawn C. Peppers >> Video Direct Satellite & Entertainment >> 866-680-8433 Toll Free >> 480-287-9960 Fax >> http://www.video-direct.tv >> >> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users < >> [email protected]> wrote: >> >> Hi Jan - >> >> Can you send me some examples of this? This should not be happening. We >> make it a point to have the RMA process be as smooth as possible, so if >> this is not happening, please send to me off-list and will look into this >> and have it improved. >> >> Thanks, >> Ben >> >> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <[email protected]> >> wrote: >> >>> Our local supply chain is 2 days away, even when paying for next day it >>> still takes 2. We don't use Amazon except for emergencies and since most >>> of the supply chains I've used in the past use a ubnt warehouse which then >>> sends out 6 or more months old product. Stuff we use a lot of, I have to >>> keep in stock. You can't expect customers to have to wait for service, not >>> tolerable. The RMA that didn't happen had a test date of February 2016, >>> unit tossed into recycle bin. >>> >>> Jan V >>> >>> On 08/10/2016 04:14 AM, Tim wrote: >>> >>> Off topic a bit: >>> >>> We purchase from a local supply house. >>> Provides a local inventory for us. >>> >>> Do not favor Amazon approach. >>> >>> You pay a small premium but the benefits are great in supporting a local >>> supply chain that is willing to work with you. >>> >>> >>> >>> *Sent from my Verizon Wireless 4G LTE DROID* >>> >>> >>> Jan-OOLLC <[email protected]> <[email protected]> >>> wrote: >>> >>> I think I'll not bother with RMA as ubnt requires too much BS to jump >>> through. Had an airrouter HP fail same day installed and description of >>> failure was not adequate enough for them ( burned-up, too hot to touch, not >>> working). I'm a one man show and don't have hours of free time to satisfy >>> them. For stuff under $70 it's not worth my time to spend additional hours >>> jumping through hoops after already spending money on truck rolls. They >>> know I'm a wisp with spare parts in a stockroom and yet they treat me like >>> a onetime user with nothing better to do than game them. I would go to a >>> new vendor if it would be worth the cost and effort. It's not worth the >>> aggravation >>> >>> Jan V >>> >>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: >>> >>> >>> So we were all over this prism line before it was really the prism line >>> (mainly cause i've been drooling since seeing the prism demo in vegas last >>> year) we had purchased several AC radios (and a few AC light radios) to >>> test with. Had a hard time finding them around may - so i actually tried >>> Amazon. >>> >>> Found several there - but apparently they were older units. >>> >>> We attempted to install one but it had the "flash memory failure" the >>> day we got it out of the box. >>> >>> Attempted to RMA it - the date code was so old they denied the RMA. >>> >>> So I looked up our amazon receipt, resubmitted the RMA (again - >>> purchased from Amazon in like May) - and attached the invoice with the RMA >>> submission. >>> >>> UBNT approved the RMA. >>> >>> I know I've seen complaints about "shelf life" of ubnt gear in the past >>> and denied RMA's. I don't think I've submitted an RMA in quite some time >>> since all of that. Happy to see UBNT heard us and addressed that. >>> >>> Long live UBNT! >>> >>> Thanks >>> >>> >>> >>> >>> _______________________________________________ >>> Ubnt_users mailing >>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>> >>> >>> >>> >>> _______________________________________________ >>> Ubnt_users mailing >>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>> >>> >>> >>> _______________________________________________ >>> Ubnt_users mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>> >>> >> _______________________________________________ >> Ubnt_users mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users > >
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