Same as throwing it away at that point plus shipping...
On 08/10/2016 10:26 AM, Josh Luthman wrote: > I believe they deny your RMA if you sent peanuts. > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Wed, Aug 10, 2016 at 1:23 PM, Robert <[email protected] > <mailto:[email protected]>> wrote: > > You send them out, you should expect them back... It's called > recycling... > > On 08/10/2016 10:07 AM, Josh Luthman wrote: > > You know what's most annoying about the packing peanuts? Their RMA > > instructions specify to not use them yourself. Do as we say, not as we > > do =( > > > > > > Josh Luthman > > Office:937-552-2340 <tel:937-552-2340> > > Direct:937-552-2343 <tel:937-552-2343> > > 1100 Wayne St > > Suite 1337 > > Troy, OH 45373 > > > > On Wed, Aug 10, 2016 at 12:57 PM, Troy Gibson, Byhalia.net > > <[email protected] <mailto:[email protected]> <mailto:[email protected] > <mailto:[email protected]>>> wrote: > > > > I agree with Shawn. Never a problem on RMAs. Very responsive!! > > > > Agree too on getting rid of packing peanuts!! > > > > Troy > > > > Sent from my Verizon, Samsung Galaxy smartphone > > > > -------- Original message -------- > > From: Ben Moore via Ubnt_users <[email protected] > <mailto:[email protected]> > > <mailto:[email protected] <mailto:[email protected]>>> > > Date: 8/10/16 12:43 PM (GMT-05:00) > > To: "Shawn C. Peppers" <[email protected] > <mailto:[email protected]> > > <mailto:[email protected] > <mailto:[email protected]>>> > > Cc: Ubiquiti Users Group <[email protected] > <mailto:[email protected]> > > <mailto:[email protected] <mailto:[email protected]>>> > > Subject: Re: [Ubnt_users] kudos to ubnt - rma > > > > I am not a fan of the packing peanuts either ;) We will find better > > solution here. > > > > Thanks, > > Ben > > > > On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers > > <[email protected] > <mailto:[email protected]> > > <mailto:[email protected] > <mailto:[email protected]>>> wrote: > > > > I have zero problems with RMA at ubnt, im not sure what happen > > but i cant remember one time i have had problem getting a > > warranty swap completed. > > > > I do on the other hand think its funny that they don't want you > > to send your product back in packing peanuts but turn around > > send the product back to you in packing peanuts. > > > > I have hate for packing peanuts. > > > > Shawn C. Peppers > > Video Direct Satellite & Entertainment > > 866-680-8433 <tel:866-680-8433> <tel:866-680-8433 > <tel:866-680-8433>> Toll Free > > 480-287-9960 <tel:480-287-9960> <tel:480-287-9960 > <tel:480-287-9960>> Fax > >http://www.video-direct.tv > > > > On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users > > <[email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected]>>> wrote: > > > >> Hi Jan - > >> > >> Can you send me some examples of this? This should not be > >> happening. We make it a point to have the RMA process be as > >> smooth as possible, so if this is not happening, please send > >> to me off-list and will look into this and have it improved. > >> > >> Thanks, > >> Ben > >> > >> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC > >> <[email protected] <mailto:[email protected]> > >> <mailto:[email protected] > <mailto:[email protected]>>> wrote: > >> > >> Our local supply chain is 2 days away, even when paying > >> for next day it still takes 2. We don't use Amazon except > >> for emergencies and since most of the supply chains I've > >> used in the past use a ubnt warehouse which then sends out > >> 6 or more months old product. Stuff we use a lot of, I > >> have to keep in stock. You can't expect customers to have > >> to wait for service, not tolerable. The RMA that didn't > >> happen had a test date of February 2016, unit tossed into > >> recycle bin. > >> > >> Jan V > >> > >> On 08/10/2016 04:14 AM, Tim wrote: > >>> Off topic a bit: > >>> > >>> We purchase from a local supply house. > >>> Provides a local inventory for us. > >>> > >>> Do not favor Amazon approach. > >>> > >>> You pay a small premium but the benefits are great in > >>> supporting a local supply chain that is willing to work > >>> with you. > >>> > >>> > >>> > >>> /Sent from my Verizon Wireless 4G LTE DROID/ > >>> > >>> > >>> Jan-OOLLC <[email protected] > <mailto:[email protected]>> > >>> <mailto:[email protected] > <mailto:[email protected]>> wrote: > >>> > >>> I think I'll not bother with RMA as ubnt requires too > >>> much BS to jump through. Had an airrouter HP fail same > >>> day installed and description of failure was not > adequate > >>> enough for them ( burned-up, too hot to touch, not > >>> working). I'm a one man show and don't have hours of > >>> free time to satisfy them. For stuff under $70 > it's not > >>> worth my time to spend additional hours jumping through > >>> hoops after already spending money on truck rolls. > They > >>> know I'm a wisp with spare parts in a stockroom and yet > >>> they treat me like a onetime user with nothing > better to > >>> do than game them. I would go to a new vendor if it > >>> would be worth the cost and effort. It's not worth the > >>> aggravation > >>> > >>> Jan V > >>> > >>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: > >>>> So we were all over this prism line before it was > really > >>>> the prism line (mainly cause i've been drooling since > >>>> seeing the prism demo in vegas last year) we had > >>>> purchased several AC radios (and a few AC light > radios) > >>>> to test with. Had a hard time finding them around > may - > >>>> so i actually tried Amazon. > >>>> Found several there - but apparently they were > older units. > >>>> We attempted to install one but it had the "flash > memory > >>>> failure" the day we got it out of the box. > >>>> Attempted to RMA it - the date code was so old they > >>>> denied the RMA. > >>>> > >>>> So I looked up our amazon receipt, resubmitted the RMA > >>>> (again - purchased from Amazon in like May) - and > >>>> attached the invoice with the RMA submission. > >>>> UBNT approved the RMA. > >>>> I know I've seen complaints about "shelf life" of ubnt > >>>> gear in the past and denied RMA's. I don't think I've > >>>> submitted an RMA in quite some time since all of that. > >>>> Happy to see UBNT heard us and addressed that. > >>>> Long live UBNT! > >>>> Thanks > >>>> > >>>> > >>>> _______________________________________________ > >>>> Ubnt_users mailing list > >>>> [email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected]>> > >>>> http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users> > >>>> <http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users>> > >>> > >>> > >>> > >>> _______________________________________________ > >>> Ubnt_users mailing list > >>> [email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected]>> > >>> http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users> > >>> <http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users>> > >> > >> > >> _______________________________________________ > >> Ubnt_users mailing list > >> [email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected]>> > >> http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users> > >> <http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users>> > >> > >> > >> _______________________________________________ > >> Ubnt_users mailing list > >> [email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected]>> > >> http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users> > >> <http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users>> > > > > > > > > _______________________________________________ > > Ubnt_users mailing list > > [email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected]>> > > http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users> > > <http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users>> > > > > > > > > > > _______________________________________________ > > Ubnt_users mailing list > > [email protected] <mailto:[email protected]> > > http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users> > > > _______________________________________________ > Ubnt_users mailing list > [email protected] <mailto:[email protected]> > http://lists.wispa.org/mailman/listinfo/ubnt_users > <http://lists.wispa.org/mailman/listinfo/ubnt_users> > > > > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users > _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users
