On 19 Aug 2016 14:50, "Phillip Baker" <[email protected]> wrote: > > That you are just about the only face of (part of) BT who both engages on a regular basis
Indeed, Neil is to be commended for being willing to do this and put up with the **** he must face on a regular basis, and to have to explain and re-explain things and not lose his sanity is remarkable.
