Disclosure: I'm not a direct customer of BT, though I do buy their services indirectly as a contractor and I contract at a company that has a *huge* BT bill each month.
As we know the problem isn't Neil, it's BT. I've dealt with Google (lots), Facebook and Microsoft. All are responsive with clear lines of communication. They send staff to conferences, at all levels, and discuss what they're doing and why. There is a two-way conversation and it benefits everybody. I can discuss stuff with them on Twitter, and sometimes they'll escalate issues because of this. I know the names, and I know how responsive they are. BT? Nope. Apart from Neil I cannot name anybody that is technical and able to be pinged. I was trying to implement multicast routing of the BTR (yeah I know it's retail but it's based upon BTOR standards) TV streams. No information at all, until I found somebody in the know who found the SIN (503) that was relevant on the BTR forums. I would have had to have a BTOR login to get this the normal way, and it took far too long. Why the secrecy? Is there a competitive advantage? No. I understand why BTOR wouldn't want somebody like me to implement a Linux router themselves to avoid service calls if I get it wrong, but having accurate information out there is fundamental to helping people to not get it wrong. Facebook, Google, Apple even, they all respond. When it comes down to it, we're all in the same industry. /rant Thanks to Neil btw - i've learnt some good things from his posts here. On Fri, 19 Aug 2016 at 18:55 Paul Mansfield <[email protected]> wrote: > On 19 Aug 2016 14:50, "Phillip Baker" <[email protected]> wrote: > > > > That you are just about the only face of (part of) BT who both engages > on a regular basis > > Indeed, Neil is to be commended for being willing to do this and put up > with the **** he must face on a regular basis, and to have to explain and > re-explain things and not lose his sanity is remarkable. >
