[uknof] Wholesale broadband query

[Paul Thornton]

Afternoon all,

We have a bunch of xDSL lines with wholesale provider A, all of which 
are delivered by BTW (no unbundling).

We're migrating them in chunks to wholesale provider B.  Provider B has 
LLU for ADSL and uses BTW for FTTC.

As a result, B can provide us with FTTC anywhere and ADSL where they 
have unbundled - this is absolutely fine for us because we tend to only 
use FTTC.

For historical reasons, we have a couple of ADSL lines with A that are 
on exchanges that B hasn't unbundled, these need to migrate over - but 
that's OK because we want to upgrade to FTTC anyway.

When we try that, B says there is an incompatible product on the line 
and they can't do anything about that.  We need to talk to A to get it 
removed.  Great, but due to the glacial speeds at which this stuff 
happens, the customer ends up with no broadband for a week or so if we 
do that.

Is it really not possible to say "We wish to upgrade this ADSL service 
(ultimately provided by British Telecommunications PLC) to an FTTC 
service (ultimately provided by British Telecommunications PLC) and 
change wholesale provider at the same time"?

Ta

Paul.