Hi We have done an ADSL to FTTC with change of provider on BTW before.
Steve > On 7 Oct 2017, at 13:45, Neil J. McRae <[email protected]> wrote: > > Pauli thought there was a way BTW could go ADSL to FTTC but the change of > provider at the same time might be a customer journey we haven’t built - I’ll > ask on Monday and let you know. > > > Neil > Sent from my iPhone > > On 7 Oct 2017, at 12:37, Paul Thornton <[email protected]> wrote: > >> Afternoon all, >> >> We have a bunch of xDSL lines with wholesale provider A, all of which are >> delivered by BTW (no unbundling). >> >> We're migrating them in chunks to wholesale provider B. Provider B has LLU >> for ADSL and uses BTW for FTTC. >> >> As a result, B can provide us with FTTC anywhere and ADSL where they have >> unbundled - this is absolutely fine for us because we tend to only use FTTC. >> >> For historical reasons, we have a couple of ADSL lines with A that are on >> exchanges that B hasn't unbundled, these need to migrate over - but that's >> OK because we want to upgrade to FTTC anyway. >> >> When we try that, B says there is an incompatible product on the line and >> they can't do anything about that. We need to talk to A to get it removed. >> Great, but due to the glacial speeds at which this stuff happens, the >> customer ends up with no broadband for a week or so if we do that. >> >> Is it really not possible to say "We wish to upgrade this ADSL service >> (ultimately provided by British Telecommunications PLC) to an FTTC service >> (ultimately provided by British Telecommunications PLC) and change wholesale >> provider at the same time"? >> >> Ta >> >> Paul. >>
